Winnefrida Lwanda

Compassionate, empathetic and hardworking support worker with experience in providing supported living care. Knowledgeable about diverse support work job proficiencies and necessary coping skills for social situations. I am experienced in dealing with young people with emotional and behavioural problems as well as adults with complex needs.

I am highly organised and skilled in written and verbal communication. I am committed to using my skills to help others while working towards the goals of an organisation. I am result-oriented, compassionate, with sound interpersonal and organisational skills.

Seeking to assist clients grow in independence through empathy and empowerment.

Support Worker at 24/7 Staffing Support (2026-06-17 – Present)

• Provide person-centred support in a 24/7 care environment.
• Administer medication and follow prescribed care procedures.
• Provide personal care while maintaining dignity, privacy and independence.
• Complete accurate reporting and record keeping.
• Assist with grocery shopping and daily household cleaning.
• Book and attend medical and healthcare appointments.
• Support individuals to access the community and participate in activities.
• Plan and organise activities based on individual needs and interests.
• Contribute to care and activity planning.
• Promote independence, wellbeing and social inclusion.
• Maintain a safe, clean and supportive environment.
• Follow safeguarding, health and safety and confidentiality procedures

Bank Shift Support Worker at Encompass Charity Organisation

Working as a bank shift support worker supporting adults being rehabilitated towards owning their own homes having lived in the streets for a while. Support given includes

• Assisting with daily activities like house hold tasks.
• Social support like accompanying individuals to appointments, outings, social events and facilitating social interaction.
• Teaching life skills like cooking, budgeting and transportation usage.
• Providing emotional support and help individuals to cope with challenges.
• Keeping accurate records of support provided

Support Worker at Vines Support Services Ltd

Working as a support worker in a semi-independent accommodation looking after vulnerable young people, supporting them in

• Supporting young people with health care needs including routine checks or administration of medication.
• Providing emotional support for young people.
• Teaching life skills or promoting independence through exposure such as grocery shopping, using public transport and paying bills
• Hygiene routines
• Maintaining a clean and safe environment
• Food preparation and health eating
• Food and grocery shopping and budgeting
• Joining and attending leisure and health activities
• Accessing and registering with health services
• Facilitating family contact
• Taking care of their emotional and mental health
• Managing emergencies
• To record the care delivered accurately and that all entries are legible into the Young Person's care records
• Monitoring individuals' progress, continuously updating and adjusting care plans.
• Working with other professionals to ensure that all care needs meet the highest possible standards.

High School Teacher at Ministry of Education (1998-01 – 2024-03)

Duties and responsibilities

• Provided emotional, social, and psychosocial support and counselling to pupils with individual needs.
• Planning and reviewing of sporting activities for pupils.
• Providing counselling and psychosocial support to pupils.
• Upheld school policies consistently whilst enforcing rules
• Supported vulnerable and disadvantaged pupils through targeted support resource mobilisation initiatives

Bachelor of Science Education Honours Degree in Geography and Environmental Science – BINDURA UNIVERSITY OF SCIENCE EDUCATION (2012-08 – 2014-11)

Diploma in Education in Education – MUTARE TEACHERS COLLEGE (1995-01 – 1997-12)

Ordinary level – SUNNYSIDE SECONDARY SCHOOL (1990 – 1994)

Ongoing NVQ3 Residential Child care