Winnie Mukamutala

A fun and bubbly person with a considerable amount of customer care experience. I try to be very honest and open towards my colleagues and peers but also can be reserved when it's necessary. I have good time management and have a student mentality that helps me to learn and gain new skills every day. I am very ambitious, aggressive towards my goals and have a passion for success.

• Led a low performing sales team of Field Representatives by providing training and top tips on how to improve their skills (customer service, body language), and resulted to a 100% scoring team.
• Won Leader of the Year Award 2014.
• Sales Achievement awards 3 years running where I generated £10,800 for charity in 6 weeks.

10 years in customer service Gives me the passion of helping people.

CAREER EXPERIENCE

31 October 2022 – 05 December 2023

F1 Arcade St.Paul’s

Receptionist/Host

Welcoming customers into the venue having comprehensive and extended knowledge of booking system (Collins) and the capability to serve in a timely and efficient manner to the needs of guest.

• Being the face of F1 Arcade – welcoming the guests with a strong sense of positivity.
• Providing initial, first-class service.
• Helped colleagues when we are busy and kept guests feeling acknowledged.
• Checked guests in and extended bookings, consistently achieving the established agreed service standards.
• Dealing with walk-ins.
• Answering incoming calls and dealing with emails when needed.
• Helping to make sure our VIP (investors, influencers)guests have knowledge of how simulators work and feel comfortable.

Feb 2022 - Sep 2022 (Remote)

CXP Customer Experience Limited

Insurance Customer Service Advisor

• worked for the Sheilas Wheels an Esure entity of the business.
• Monitor switch board.
• Answering a large number of inbound calls
• Dealing with customer queries via email, phone and letter
• Making amendments to customer policies
• Sending out updates policy documents and T&Cs
• Providing outstanding customer services in order to bring in new business
• Complaint handling
• Setting up Direct Debits and taking payments over the phone
• Adhering to strict GDPR policy

Oct/2017-2020

Indeed Flex (Syft) Part time

Hospitality Assistant

• Syft is a recruitment application which I have subscribed since 2018 which provides flexible shifts for students and young people. I picked shifts here during my studies and whilst I focus on my permanent job search.
• Working in the hospitality industry including bar work, waitressing, working at events.
• Working across a number of venues but maintaining a customer centric attitude
• Being adaptable and available to work at short notice.
• Maintaining a strict uniform policy and always looking presentable.
• Dealing with high demanding events.
• Working as a warehouse Operative across London by sorting and organising different parcels to be delivered to relevant addresses.
• Adding labelling and sorting parcels using different machines to maintain a smooth working environment.
• Working on different shoots and dealing with small parcels (phones,laptops,ipads)

Jun 2017- Sep 2017

Pharma Targeting

Pharmaceutical Broker

• Offered services of customised contact research and market targeting for service providers looking to work in the pharmaceutical sector.
• Making outgoing calls to different pharma and biotech businesses.
• Sending emails, photocopying, scanning, archiving, filling, Microsoft word and excel.

Mar 2016 - Mar 2017

Make it Cheaper.

Sales Broker

• Working with small to medium sized business in the UK offering a free and impartial service to help get them with the best deals when it comes to business utilities. Gas, Electricity, Telecommunications, Insurance, and water.
• Our partners included Go Compare, Uswitch, Money Supermarket, Money Savings experts, and the FSB.
• Now working for the corporate side of the business I learnt more about HH and NHH meters and I was able to identify usage in terms of KWH, UNITS, consumption, capacity charges, MOP charges, KVA charges etc.
• Working with warm leads by contacting businesses via email and over the phone.
• Emailing suppliers direct to win them the customer and negotiate the best price for the customer depending on usage.
• Reengaging customers who call in through our partners just to shop and giving them the company benefits and why they should use us as a broker.
• I had to always be honest to customers and give them the best advice.

Jan 2016 - March 2016

Jemca Toyota

Receptionist/Host (Part-Time Cover)

• Greeting and registering guests
• Answering incoming phone calls
• Handling incoming emails
• Booking in meetings, clients, customers etc.
• Keeping the reception area clean and clear of clutter
• Greeting every customer with a smile
• Working collaboratively with the Sales Team in Order

Dec 2013 - Dec 2015

APPCO SUPPORT GROUP Innovation Marketing

Team Leader/Field Representative

• My role included delivering quality face-to-face customer acquisition and direct sales solutions. Every day, across the UK I spoke to people on behalf of well-known charities.
• Frequently covered administration roles which included, making sure that all forms from sales done the day before are clear and there are no mistakes, scanning all customer acquisitions over to the head office in London so that all field representatives can get paid based on their performance.
• Answering the phone, hosting reception for any appointments made that day, filling, laminating, photocopying etc.
• Attended weekly sales meetings where weekly goals and quarterly sales training.
• Run sales impacts and training for new Field Representatives.
• Frequently run a team sector of 5 to 10 people by organising location we will be pitching for the day, handing out maps for each individual and making sure targeted goals got exceeded.

EDUCATION

Sep 2019 - Oct 2021

Coventry University

LLB Law and Practice – 2.1

Jun 2010 - July 2011

The College of Haringey

NVQ LEVEL 3: BUSINESS AND ADMINISTRATION

OCR NQF VOCATIONAL QUALIFICATION

Unit 1 word processing: DISTINCTION, Unit 1 text production: PASS

Enfield Business Centre whilst attending college.

EDI Level 2 NVQ in Business and Administration

June 2006 – June2010

St Anne's Catholic High School

4 GCSE: GRADE A - C