Yana Taran

A versatile, professional, and customer-focused Hospitality Professional with over two years of experience in front desk operations and guest relations within the Best Western brand. Held a successful dual-role combining reception duties with barista operations, demonstrating exceptional multitasking and adaptability. Highly adept at managing check-ins, guest enquiries, and property management systems (experienced in Rezlynx; quick to adapt to systems like Opera).

Awarded 'Receptionist of the Day' in 2025 for demonstrating outstanding service standards.

Hotel Receptionist & Barista (Dual-Role) - Stonewell Consulting Ltd - Greater London

(2024-03 - 2026-05)

Operating Best Western Greater London Hotel & Kunna Coffee

• Welcomed international and domestic guests, ensuring a warm, professional first impression and seamless check-in/out experiences.
• Managed reservations, room allocations, and guest profiles using Rezlynx PMS; demonstrated a strong aptitude for learning complex hospitality software.
• Handled guest enquiries face-to-face, via telephone, and email, resolving complaints efficiently to maintain high guest satisfaction scores.
• Processed card/cash payments, managed daily floats, and maintained accurate billing records.
• Smoothly transitioned between front desk and the in-hotel coffee shop based on operational needs; prepared premium beverages to brand standards and managed café stock.
• Collaborated closely with Housekeeping and Maintenance to ensure room readiness and resolve guest requests promptly.
• Awarded a Certificate of Appreciation for Receptionist of the Day (2025).

Cleaner - Lucky 8 Hotel

(2024-02 - 2024-03)

• Cleaned and prepared guest rooms and public spaces to an exceptional standard, ensuring full compliance with hotel hygiene guidelines.
• Monitored room amenities and reported maintenance issues to support overall property standards.

Order Picker - Amazon

(2023-11 - 2024-01)

• Picked and packed customer orders in a high-volume, fast-paced warehouse environment, consistently meeting strict productivity and accuracy targets.
• Utilised time management and teamwork skills to contribute to daily operational goals.

Soft Fruit Packer - Rumwood Green Farm Ltd

(2023-05 - 2023-11)

• Worked efficiently within a production team to pack fresh produce, adhering strictly to strict quality, safety, and hygiene standards.