Yannick Mananga

A confident and highly organised individual with a successful background in customer service, administration and hospitality. I can work under pressure with a focused mindset and be flexible whilst assisting high profile customers. I can demonstrate exceptional customer care and make strong relationships with my work colleagues by building skills and encouraging team collaboration to achieve excellent levels of customer satisfaction.

I work consistently with determination and motivation, full of enthusiasm by helping the company to achieve their daily and monthly targets through support, encouragement, and teamwork. I have always considered myself a hard worker who is committed and determined to deliver an exceptional service.

Night Receptionist - YHA

(2024-09 - 2025-10)

Assisting guests in a professional manner, by helping them with check ins and check outs and other minor issues they're facing while staying in a hotel, sometimes being at the bar until 1am if required to serve drinks to guests

Customer Service - Ticketmaster

(2024-07 - 2024-09)

Helping customers queries over the phone and replying to emails in a professional and efficient manner by helping customers to book their event tickets online or if they want to be refunded or cancel their events tickets.

Night Receptionist - Malmaison Hotel Manchester

(2023-07 - 2023-10)

Assisting guests in a professional manner, by helping them with check ins and check outs and other minor issues they're facing while staying with us

Customer Service - Ticketmaster

(2022-11 - 2023-04)

Helping customers queries over the phone and replying to emails in a professional and efficient manners by helping customers to book their event tickets on the phone or refund needed to be made or cancel their events tickets.

Night Receptionist - Leonardo Hotel Manchester

(2021-09 - 2022-10)

Customer Service - Fanatics

(2018-09 - 2021-07)

Replying to customers emails in English and French and speaking to customers on the phone by helping them with any issues with their orders.

Event Planner and Promoter - Self-employed - Manchester

(2015 - 2017)

Working independently by hosting my own music events around Manchester; booking venues, special guests, artists or DJs and promote the events on all social media platforms and face to face by dropping leaflets around the city.

GCSE - Hopwood Hall College (2015-09 - 2016-06)

Level 3 - Business and Accounting - Middlesbrough College (2013-09 - 2014-06)

Level 2 Functional Skills - Math and English - Middlesbrough College (2012-09 - 2013-06)