Night Receptionist
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A confident and highly organised individual with a successful background in customer service, administration and hospitality. I can work under pressure with a focused mindset and be flexible whilst assisting high profile customers. I can demonstrate exceptional customer care and make strong relationships with my work colleagues by building skills and encouraging team collaboration to achieve excellent levels of customer satisfaction.
I work consistently with determination and motivation, full of enthusiasm by helping the company to achieve their daily and monthly targets through support, encouragement, and teamwork. I have always considered myself a hard worker who is committed and determined to deliver an exceptional service.
Night Receptionist - YHA
(2024-09 - 2025-10)
Assisting guests in a professional manner, by helping them with check ins and check outs and other minor issues they're facing while staying in a hotel, sometimes being at the bar until 1am if required to serve drinks to guests
Customer Service - Ticketmaster
(2024-07 - 2024-09)
Helping customers queries over the phone and replying to emails in a professional and efficient manner by helping customers to book their event tickets online or if they want to be refunded or cancel their events tickets.
Night Receptionist - Malmaison Hotel Manchester
(2023-07 - 2023-10)
Assisting guests in a professional manner, by helping them with check ins and check outs and other minor issues they're facing while staying with us
Customer Service - Ticketmaster
(2022-11 - 2023-04)
Helping customers queries over the phone and replying to emails in a professional and efficient manners by helping customers to book their event tickets on the phone or refund needed to be made or cancel their events tickets.
Night Receptionist - Leonardo Hotel Manchester
(2021-09 - 2022-10)
Customer Service - Fanatics
(2018-09 - 2021-07)
Replying to customers emails in English and French and speaking to customers on the phone by helping them with any issues with their orders.
Event Planner and Promoter - Self-employed - Manchester
(2015 - 2017)
Working independently by hosting my own music events around Manchester; booking venues, special guests, artists or DJs and promote the events on all social media platforms and face to face by dropping leaflets around the city.
GCSE - Hopwood Hall College (2015-09 - 2016-06)
Level 3 - Business and Accounting - Middlesbrough College (2013-09 - 2014-06)
Level 2 Functional Skills - Math and English - Middlesbrough College (2012-09 - 2013-06)
