Yaseen

Enthusiastic and reliable hospitality professional with hands-on experience as a waiter in a fast-paced coffee house and bakery environment. Proven ability to deliver friendly, attentive customer service while taking accurate orders, handling cash and POS transactions, and resolving guest queries efficiently. Experienced in upselling menu items, supporting kitchen operations, managing stock levels, and maintaining high standards of cleanliness, food safety, and presentation.

Thrives in busy, customer-focused settings, works well under pressure, and collaborates effectively with team members to ensure smooth daily operations and excellent guest satisfaction.

Waiter at West End Coffee House & Bakery (2025-07 – 2025-12)

Waiter in a fast-paced coffee house and bakery environment

• Greeted guests warmly as they entered and left
• Took orders effectively and catered for special dietary requirements
• Professionally explained choices on the menu
• Handled customer transactions, cash and POS systems
• Managed stock levels and placed supplier orders
• Handled guest queries expertly and resolved issues swiftly to maintain high satisfaction
• Collaborated effectively with team members to ensure smooth operation
• Helped in the kitchen by preparing meals
• Followed all health and safety requirements as well as food safety standards
• Served food and drinks to a high and presentable standard
• Upsold menu items when appropriate
• Cleared tables swiftly and prepared table for new guests
• Ensured cleanliness throughout all service and operation areas

Administrator at Freelance (2025-07 – 2025-12)

Freelance Admin Administrator conducting administrative and data management tasks

• Organised and filed paperwork into appropriate order and category
• Conducted payroll on a monthly basis
• Researched, collected and presented information on specific topics
• Managed data in Excel spreadsheets

Advanced Higher in Mathematics and Business Management – Eastwood High School (2025-08 – 2025-08)

Higher in Multiple subjects – Eastwood High School (2024-08 – 2024-08)

National 5 in Multiple subjects – Eastwood High School (2023-08 – 2023-08)