Yaseen Aslam

Experienced IT Support professional with over 15 years of experience across operations, service desk environments, customer service, and technical support. Currently employed by ICTS in a high-security data centre, responsible for protecting critical infrastructure through robust access control, incident management, and compliance with strict security procedures. A calm, professional and dependable individual with extensive experience working in high-pressure, customer-facing environments.

Strong background in physical security, operational support, Active Directory, Microsoft 365 and incident management. Recognised for maintaining high standards of professionalism, attention to detail and excellent stakeholder relationships while ensuring a safe and secure working environment.

Data Centre Security Officer at ICTS (2026-03 – Present)

• Maintain strict access control for employees, contractors and visitors within a high-security data centre.
• Verify identification and challenge unauthorised individuals in accordance with security procedures.
• Conduct regular internal security patrols to identify potential vulnerabilities and maintain site integrity.
• Monitor compliance with security policies and operational procedures.
• Produce accurate incident reports, security logs and shift documentation.
• Support Health & Safety procedures by identifying hazards and reporting risks.
• Deliver a professional and customer-focused service while protecting critical infrastructure.
• Maintained a consistently secure working environment through proactive monitoring and adherence to security protocols.
• Built a reputation for professionalism, vigilance and excellent customer service within a high-security environment.

Customer Service Representative at Mouser Electronics (2023-11 – 2025-11)

• Processed high volumes of customer orders, quotations and returns accurately.
• Managed complex customer enquiries through to successful resolution.
• Built strong customer relationships while maintaining excellent service levels.
• Identified opportunities to cross-sell and upsell products.
• Worked collaboratively with internal departments to ensure timely deliveries and customer satisfaction.

National Organiser & Manager at App Drivers & Couriers Union (UK) (2022-06 – 2023-10)

• Managed nationwide operational activities and campaigns.
• Led stakeholder engagement and member communications.
• Represented members during negotiations and dispute resolution.
• Supervised office operations, case management and administrative staff.
• Coordinated multiple projects while meeting organisational objectives.

Service Desk Analyst (Out of Hours) at Capgemini (2021-10 – 2022-06)

• Delivered first-line technical support via telephone and live chat.
• Logged, prioritised and resolved IT incidents in a fast-paced environment.
• Escalated technical issues appropriately while maintaining service levels.
• Delivered excellent customer service during out-of-hours operations.

Customer Services Technician (Night Shift) at Fujitsu Services Ltd (2017-02 – 2021-10)

• Supported Ministry of Defence users across the Defence Information Infrastructure (DII).
• Managed Active Directory accounts, password resets and access requests.
• Administered incidents using IT service management systems.
• Ensured compliance with Service Level Agreements (SLAs).
• Supported the migration to Microsoft 365.
• Regularly exceeded performance targets and provided supervisory cover when required.

BSc (Hons) in Business Information Technology – Buckinghamshire New University

Higher National Diploma (HND) in Business Information Technology