Rochelle Schwartz

Highly experienced administration and customer service professional with over 25 years' experience supporting busy teams, responding to enquiries, maintaining accurate records and coordinating detailed day-to-day workflows. Warm, dependable and organised, with strong communication and Microsoft Office skills and the ability to remain calm while managing competing priorities.

Administration & Supply Chain Coordinator at IG Design Group (1997-01 – Present)

• Coordinate detailed work from initial request through to completion, ensuring information is recorded, actions are followed up and busy teams have what they need at the right time.
• Monitor critical deadlines across 12+ Far East suppliers and UK teams, balance competing demands, follow up promptly and escalate urgent issues.
• Maintain reliable information for more than 170 SKUs, updating trackers and checking stock, production and delivery records carefully so colleagues can work from accurate, current information.
• Raise purchase orders using Scandes and maintain Excel trackers, stock records and supporting documents with close attention to accuracy; comfortable handling detailed financial and account information.
• Check job bags and supporting information for completeness, identify discrepancies early and help keep work areas, materials and processes organised to prevent errors and delays.
• Respond professionally to telephone and email enquiries, build positive working relationships and communicate clearly and sensitively with customers, international suppliers and colleagues across departments.
• Analyse customer sales information using Excel, identify trends and exceptions, and maintain clear stock information to support replenishment, planning and day-to-day organisation.
• Prepare accurate meeting notes and action points, follow up responsibilities and willingly support colleagues wherever needed to keep operations running smoothly.

Broker Dealer Department / Administration & Settlements Clerk – Euroclear & Cedel at Chemical Bank (1992-01 – 1997-12)

• Processed and investigated unsettled international trades through Euroclear and Cedel, maintained accurate records, identified discrepancies, advised customers and coordinated corrective action in a busy, time-sensitive environment.

Graduate Training Scheme at Burton Group (1990-01 – 1991-12)

Completed the Burton Group graduate training programme, developing a strong foundation in customer service, commercial administration, teamwork and business operations.

BA (Hons) in Business and Marketing – Leeds Beckett University (1987-01 – 1990-12)