Yasmin Heskey

A detail-oriented and organised professional with experience across administration, customer service, engineering support, and community volunteering. Skilled in maintaining accurate records, coordinating operations, handling enquiries, and supporting effective service delivery in fast-paced environments. A strong communicator with a compassionate, people-focused approach, committed to providing reliable administrative support and high-quality service to teams, volunteers, and service users.

Life Coach - Self-Employed

(2020-01)

• Facilitated personal development outcomes by guiding clients through structured questioning techniques to clarify goals, values and behavioural patterns.
• Improved client self-awareness by delivering one-to-one coaching sessions across face-to-face, online and telephone formats.
• Enabled client-led solutions by applying active listening and reflective questioning to support independent decision-making and personal growth.
• Strengthened client engagement by adapting communication style to individual needs and maintaining supportive, non-directive coaching relationships.
• Secured funding to provide access to complimentary therapy sessions, connecting individuals with qualified therapists to support their wellbeing and personal development.

Customer Service Volunteer - MIND Charity

(2024-05 - 2024-08)

• Supported customer service delivery by operating tills and assisting service users in a busy charity retail environment.
• Increased shop efficiency by sorting, organising and processing donated goods to maintain stock availability and presentation standards.
• Enhanced customer experience by helping visitors and ensuring a welcoming, supportive retail environment.
• Contributed to fundraising activity by accurately labelling, pricing and preparing donated items for resale.

Engineering Administrator - Pladis Foods UK

(2015-03 - 2019-12)

• Streamlined procurement processes by raising purchase orders through SAP and ensuring accurate documentation of all transactions.
• Supported cost control by managing capital expenditure, repair and maintenance budgets using Excel-based tracking systems.
• Improved inventory accuracy by completing monthly web stock audits for conveyor belt parts and updating SAP stock records accordingly.
• Strengthened supplier relationships by liaising directly with vendors to obtain quotations, resolve queries and ensure timely delivery of materials.
• Maintained operational efficiency by organising permits, purchase orders and engineering documentation in a structured filing system.
• Enhanced communication flow by managing incoming calls, resolving queries and directing requests to relevant departments.
• Resolved financial discrepancies by liaising with accounts payable and receivable teams to investigate and clarify invoice queries.

Temporary Administrator - NEXT Plc

(2014-08 - 2015-03)

Administrator Apprenticeship - Keywest Estate Agents

(2013-12 - 2014-06)

LLB (Hons) - Law - Open University Online

NVQ Level 2 - Business & Administration - South Leicestershire College

A' Levels - The City of Leicester College

GCSE/BTEC - Business Studies - Wreake Valley Community College

GCSE - English - Wreake Valley Community College

GCSE - Science - Wreake Valley Community College