Yousaf Kausar

Technology-aware and commercially experienced professional with a background spanning AI-assisted content creation, digital tools, cyber security and IT infrastructure studies, Civil Service training, business operations and project coordination. Practical experience using ChatGPT, CapCut and Canva to create and edit 200+ short-form videos, develop digital content and explore AI-supported creative workflows and social media marketing. Completed training covering customer service, operational delivery, Prevent awareness, conflict resolution, advice and guidance, and employability support.

Holds a Level 3 Award in Cyber Security Infrastructure Specialist, completed through Netcom Training on 4 October 2021, covering Networking and Architecture, Mobile and Operating Systems, Cloud Services and Business Processes. Brings transferable business experience across property management and development, retail and travel, including contributing to 30+ property development projects, managing stakeholder relationships, negotiating with suppliers and contractors, maintaining financial records, coordinating activities and resolving customer issues. Seeking opportunities in technology support, cyber security support, business operations, administration, project coordination, customer service or digital content and marketing.

AI-Assisted Content Creation, Video Editing and Digital Marketing - Independent Digital Projects and Professional Development

(2023)

• Created and edited 200+ short-form social media videos using ChatGPT, CapCut and Canva.
• Developed content concepts, scripts, opening hooks, captions and calls to action using AI-assisted research and writing tools.
• Edited videos with visuals, text overlays, voiceovers, music and transitions to support clear communication and storytelling.
• Planned TikTok content covering motivation, personal development, life advice and educational themes.
• Applied social media marketing techniques, including keyword research, hashtags, captions and content positioning.
• Researched AI tools and digital workflows to support content planning, creative production and efficiency.
• Explored digital service and online business models by researching customer needs, market demand and potential routes to market.
• Built practical skills through independent learning, experimentation and ongoing digital projects.
• Relevant skills: ChatGPT, AI-assisted content creation, CapCut, Canva, TikTok, video editing, scriptwriting, social media marketing and digital research.

Property Manager and Property Developer - Zur Properties

(2007 - 2023)

Managed property operations and development activities, alongside responsibilities across several businesses and retail stores. Worked with tenants, prospective customers, investors, suppliers, contractors, professional teams and local authorities.

• Managed a substantial property portfolio estimated at 100+ properties, covering tenant communication, rent collection, inspections, maintenance coordination, tenancy administration and issue resolution.
• Contributed to 30+ property development projects, supporting opportunity identification, market research, acquisition negotiations, planning permissions, stakeholder coordination and project delivery.
• Coordinated architects, engineers, contractors and other stakeholders to support development plans, monitor progress and address operational issues.
• Liaised with local authorities regarding planning applications, permissions and relevant regulatory requirements.
• Negotiated with vendors, suppliers, contractors and investors to discuss terms, resolve issues and support commercial objectives.
• Maintained financial records relating to rental income, expenditure, budgets and property performance.
• Advertised properties through online listings and other marketing channels, responded to enquiries and negotiated with prospective tenants and buyers.
• Managed tenant concerns, complaints and disputes professionally, working towards practical resolutions.
• Researched property market conditions, rental values and development opportunities to assess commercial potential.
• Balanced responsibilities across property operations, development activities and multiple business interests, managing deadlines and day-to-day priorities.
• Relevant skills: Operations management, project coordination, negotiation, financial administration, stakeholder engagement, customer relations, commercial decision-making and regulatory liaison.

Sales Travel Agent - Farah Travel Ltd

(2007-08 - 2007-11)

• Helped customers research and arrange flights, accommodation and transport according to their requirements and budgets.
• Provided information about destinations, travel options, itineraries and relevant travel services.
• Managed reservations, booking confirmations and customer enquiries, communicating information clearly and accurately.
• Liaised with suppliers and service providers regarding availability, pricing and booking arrangements.
• Assisted customers with booking changes, travel disruptions and other queries using problem-solving and customer-service skills.
• Balanced customer expectations, budget considerations and practical travel requirements when discussing available options.
• Relevant skills: Customer service, sales, communication, administration, booking coordination and problem-solving.

Retail Manager - More Foods Retail Group

(1998-10 - 2007-07)

• Managed day-to-day operations across a family-owned food retail business.
• Supported customer service, sales activities and the smooth running of retail operations.
• Handled operational issues, prioritised daily tasks and responded to customer needs.
• Contributed to business administration and the coordination of routine retail activities.
• Developed practical experience in business management, commercial awareness and customer-facing operations.
• Relevant skills: Retail operations, customer service, sales, organisation and business administration.

Level 3 Award - Cyber Security Infrastructure Specialist - Netcom Training (2021-10)

Civil Service Training (2022)

Side by Side – Prevent Resource (2023-07)

What Can You Trust? – British Values - Education and Training Foundation (2023-07)

BTEC Business Diploma - Business - Matthew Boulton College

Accountancy, Levels 2–3 - Accountancy - Brooklyn College, Great Barr, Birmingham

Mortgage and Finance Broker Qualification - Century Mortgages

Retail Management Diploma - Home-study course

Property Management - Home-study course

GCSEs - English, Mathematics, Physics, Chemistry, Biology, Geography, Design and Technology, IT and Physical Education - George Dixon Secondary School