Yousef Khan

Sales Agent at Wayfair (2024-10 – 2025-11)

• Handled a high volume of customer calls in a busy Ecommerce environment and provided excellent customer service.
• Understood customer needs, presented suitable products and services, and closed deals over the phone.
• Identified appropriate upselling and cross-selling opportunities and handled questions and objections professionally.
• Maintained accurate customer and sales information within company systems and worked towards sales targets.

Remote Sales Closer at PrimalMedical.Net (2024-06 – 2024-10)

• Managed multiple customer conversations in a fast-paced remote sales environment.
• Built rapport, identified customer requirements and used strong telephone communication to progress and close opportunities.
• Managed my workload independently, maintained accurate information and demonstrated strong organisation and time management.
• Became a top-performing closer during multiple months.

Sales Executive at Lead Generation Group (2024-03 – 2024-06)

• Worked in a fast-paced environment requiring strong organisation and communication.
• Managed daily responsibilities independently, followed established processes and adapted quickly to changing priorities.

Heating Design & Sales Engineer at Ideal Heating (2021-01 – 2024-03)

• Worked for more than three years in a professional environment requiring accuracy, organisation and attention to detail.
• Managed multiple responsibilities and deadlines, followed established processes and technical requirements, and developed strong problem-solving and communication skills.

Picker Packer at Amazon Warehouse (2020-10 – 2020-12)

• Worked as a Picker Packer during the Black Friday and Christmas peak period, supporting high volumes of customer orders.
• Located and picked the correct goods using barcodes, serial numbers and order information while maintaining accuracy at pace.
• Used warehouse equipment to move goods from storage areas to packing and dispatch areas.
• Inspected products for damage, faults and other problems before packing and checked the correct goods had been selected.
• Securely packed goods using cardboard boxes, wooden pallets and protective bubble wrap.
• Prepared completed orders for dispatch and loaded packaged goods into shipping containers.
• Completed repetitive lifting, carrying, picking, packing and moving throughout shifts.
• Worked with colleagues when handling larger or heavier goods and followed manual-handling and Health & Safety procedures.
• Completed paperwork and entered information into computer systems so orders could be accurately recorded and tracked.

Picker Packer & Warehouse Operative at Cranswick, Hull (2020-10 – 2021-01)

• Worked within a busy and physically demanding warehouse environment carrying out picking, packing and general warehouse duties.
• Regularly completed 12-hour shifts, including night shifts, requiring excellent stamina and concentration.
• Handled, lifted and moved goods and materials while maintaining a consistent working pace.
• Worked effectively alongside warehouse colleagues and adapted to different operational requirements.
• Followed workplace and Health & Safety procedures and helped maintain a clean, safe and organised working environment.

Sales Professional at Clarks (2017-07 – 2018-07)

• Provided friendly face-to-face customer service and assisted customers with products and individual requirements.
• Moved, organised and replenished merchandise and maintained an organised, well-stocked environment.

Recycling Centre Operative at Camberley Recycling Centre (2020-06 – 2020-10)

• Worked in a busy and physically demanding environment, regularly lifting, carrying, moving, handling and sorting materials.
• Remained physically active throughout shifts and worked collaboratively with colleagues.
• Maintained a strong working pace and followed safe manual-handling and Health & Safety procedures.
• Helped maintain clean and organised working areas and demonstrated reliability and punctuality.

Sales Professional at Sports Direct (2016-06 – 2017-06)

• Worked in a fast-paced, physically active retail environment, assisting with moving, organising and replenishing stock.
• Provided professional customer service and worked effectively as part of a team during busy periods.

Picker Packer & Warehouse Operative at Birds Eye (2016-06 – 2016-08)

• Worked within a busy and fast-paced production and warehouse environment.
• Carried out picking, packing and general warehouse duties while maintaining productivity and concentration.
• Handled and moved goods as required and remained physically active for prolonged periods.
• Worked effectively as part of a team, followed established procedures and Health & Safety requirements.

Bachelor of Engineering (Honours) in Electrical and Electronics Engineering – University of Hull (2016 – 2020)