Yvonne Hendricks BA

My aim is to fulfil my desire to obtain my goal for a senior level administrative role preferably home-based that allows me the autonomy to be as productive as possible, offering high value and higher service.

Business Support Officer - Warwickshire County Council - Adult Social Care Team

(2018-12 - 2026-05)

Processing adult package of care / IPAs / Compiling letters / Calls & Email Management / Processing Care Provider's Invoices / Minute Taking and general support to Social Workers.

• Mosaic & MS Office Word & Excel

Credit Controller - UPS Nuneaton - St David's Way, Nuneaton

(2016-05 - 2018-11)

Working within the COD Dept as part of the team that allocated and chased payments in order to maintain and manage ledger of approx. £440k.

• Running credit check reports and general credit administration e.g. phone calls and sending out letters
• In-house system and Excel

Finance Assistant - DHL Logistics Coventry - Prologist Ind. Est.

(2015-12 - 2016-04)

Working primarily with the purchase ledger team dealing with the company's two biggest Clients, processing their invoices to payment and dealing with any queries. I would liaise with the Shared Service Centre for progress of payments.

• In-house system EFX, Oracle and Excel

P.A. to Directors - George Eliot Hospital NHS Trust - Nuneaton

(2015-08 - 2015-11)

• Minute taking, minutes and agenda preparations and distribution
• Diary management
• Preparations of Reports
• Arranging of internal meetings
• Arranging travel and accommodation for Directors
• General administration / secretarial tasks
• IT System: In-House Hospital system & MS Office

Finance Assistant - Pentland Estates Management - Wolvey, Leics

(2015-03 - 2015-07)

• Processing all purchase ledger invoices – matching, batching and coding
• Dealing with all supplier's queries via email, telephone and letters
• Working closely with suppliers to resolve any issues
• Statement reconciliation
• Diary management
• Scanning invoices onto the system
• Compiling weekly payment runs – BACs & cheques payments
• Compiling weekly and monthly specific reports
• Maintain and organise filing system
• IT system: QUBE - Property Management Software MS Word / Excel & Outlook

Regional Administrator - BRS (Part of Volvo Group)

(2014-11 - 2015-03)

Working closely with the Regional Operation Manager of large and 3.5t B&Q delivery contracts.

• Coordinating and updating the holiday and sickness planner
• Scheduling the weekly rotas
• Sourcing cover for holidays & sicknesses
• Weekly reporting of transportation KPIs analysis (QUICKS Reports)
• Weekly payroll administration
• Dealing with any customer's complaint
• Working to tight deadlines
• IT System: MS Office Word & Excel

Purchase Ledger Assistant - Galliford Try Specialist Services - Wolvey, Leics

(2013-03 - 2014-07)

Working in a very busy Finance Department within the Purchase Ledger Dept - purchase ledger tasks / inputting data.

• Actioning internal and external queries
• Journal entries
• Compiling various weekly reports
• IT Systems: DEMA / Oracle & Excel

Purchase Order Processor - Coventry University - Business Development Support Office

(2015-07 - 2015-12)

Working in a very busy and fast-pace office, processing purchase order requests and payments for the various faculties within the University.

• Working as part of a team and also using one's own initiative in order to meet the demands of the work load
• Arranging all types of travel for both UK & abroad for members of staff
• Accurately inputting purchase requisitions
• IT System: In-House QLX & Outlook

Claims Consultant - Wolter Kluwer Ltd (Croner) - Hinckley, Leics

(2011-10 - 2012-03)

As a Claim Consultant working in a busy Claims Department that dealt with fee protection claims for Accountants / Tax Return Agents.

• Responsible for setting up claims
• Dealing with queries
• Checking invoices and general administration tasks

Helpdesk Administrator - Warwick Justice Centre - Nuneaton

(2004-10 - 2009-10)

I was responsible for the efficient running of the Helpdesk / Facilities Management Team.

• Room bookings involving court settings
• Organising both internal and external events
• Maintaining a Suppliers Register / Risk Assessment Control
• Ensuring that KPIs were achieved in order to meet Service Level Agreements
• Handling incoming calls
• Identify and capture any potential complaints and address as necessary
• Managing the Facilities Management Teams performance against Client's Satisfaction Report
• Ensuring that each Client's contract received was handled in a courteous manner and that all queries received a positive outcome
• Payroll administration
• Monitoring the Investor's in People scheme
• Identifying and setting up required training courses followed through to evaluation
• IT System: Plant FM & MS Office

B.A. & HND - Business Enterprise & Business Law - Coventry University Business School (1998 - 2001)

CSE's - English Studies, English Literature, Mathematics, Biology, Child Care & Development, Home Economics, History - Manor Park Comp. School, Nuneaton (1974 - 1979)

'O' Levels - English Literature, English Language, Religious Education - North Warks College (1979 - 1981)

RSA 1 - Passed with Credit - Bookkeeping & Accounts - Manor Park Comp. School Nuneaton & NW College (1990 - 1991)

RSA I & II - Pass & Distinction - Word Processing - North Warks College (1999 - 2000)

Pass - Principles in Business Administration - Vision 2 Learn / West Cheshire College (2012 - 2013)