Work Experience - B&M Work Experience
(2025-09 - 2025-10)
- Greeted customers and assist with queries.
- Provided a friendly and helpful shopping experience.
- Replenished shelves and ensure stock is displayed correctly.
- Assisted with deliveries and stock rotation.
- Maintained cleanliness and tidiness throughout the store.
- Ensured compliance with health and safety regulations.
- Operated tills accurately and handle transactions securely.
- Processed refunds and exchanges according to company policy.
- Worked collaboratively with colleagues to achieve store targets.
- Supported other departments when required.
Call Center Handler - SITEL Call Center Handler
(2020-02)
- Handled high volumes of inbound calls from the public regarding COVID symptoms, vaccination appointment queries, test results, contact tracing, or general public health advice.
- Conducted telephone-based triage and contact tracing: collect case details, identify close contacts, advise on isolation, and refer to testing or support services per pandemic protocols.
- Scheduled vaccination appointments, assessing available time slots, locations, and eligibility; assist with rescheduling or follow-up as needed.
- Maintained a current understanding of public health guidelines—such as CDC or NHS COVID policies—and communicate updates accurately.
- Documented and managed call records accurately using internal databases and case management systems, ensuring data quality and confidentiality.
- Escalated calls when required—such as emergency situations, complex enquiries, or clinical concerns—to supervisors or clinical staff.
- Assisted non-English speaking callers by arranging interpretation services.
- Identified callers in distress and manage challenging conversations with empathy, patience, and composure.
- Coordinated with external agencies (e.g., ambulance services, public health authorities, community support providers) to deliver holistic caller support.
- Participated in training sessions, team meetings, and continuous professional development to maintain up-to-date knowledge and compliance.
- Adhered to privacy legislation (e.g., HIPAA/GDPR/Data Protection Act) and uphold strict confidentiality of personal health information.
Warehouse Worker - PMP Recruitment · Amazon Sortation Warehouse
(2019-10 - 2019-11)
- Sorted & Scanned Packages: Categorized packages by destination and scanned barcodes to route correctly.
- Pallet & Cart Operations: Built, wrapped, and transported pallets using jacks, carts, dollies, or hand trucks.
- Unloaded & Loaded: Moved cases from trailers to conveyors and vice versa.
- Maintained Workspace: Kept the area clean, inspected packaging for damage, and followed safety protocols
Cleaner/Hot Work Sentry - Wood Group
(2018-10 - 2019)
- Performed general cleaning duties: sweeping, mopping, dusting surfaces, vacuuming, and emptying waste receptacles.
- Cleaned restrooms, kitchens, offices, and common areas; replenish supplies and ensure hygiene standards are met.
- Maintained cleaning equipment, ensuring it's functional, safe, and properly stored.
- Monitored all hot work (e.g., welding, grinding, cutting) to ensure compliance with Wood's Hot Work Life Saving Rule.
- Oversaw hot work permits and check site safety before, during, and at least 30 minutes after completion.
- Ensured combustibles are removed or shielded within 35 ft, and openings are covered or guarded before hot work begins.
- Maintained vigilance during hot work, ready to respond quickly to any fires or unsafe conditions.
- Assisted senior technicians in installing, configuring, and troubleshooting desktop PCs, laptops, peripherals, and operating systems.
- Diagnosed hardware faults (e.g., failed drives, broken components) and perform repairs or replacements.
- Provided basic network configuration and connectivity support (e.g., Wi-Fi, Ethernet issues).
- Installed, updated, and maintained software, including operating systems, antivirus, and productivity suites.
- Conducted routine maintenance (e.g., cleaning, applying patches, virus scans) and preventative checks.
- Documented all repairs: record diagnostic steps, resolutions, parts used, time taken.
- Offered user guidance: advised team members or customers on system usage, best practices, and simple troubleshooting steps.
- Helped maintain hardware/software inventories, warranty status, and service agreements.
- Supported the rollout of new systems or application updates under supervision.
Repairs Assistant - Plymouth Computer
(2013)
- Assisted senior technicians in installing, configuring, and troubleshooting desktop PCs, laptops, peripherals, and operating systems.
- Diagnosed hardware faults (e.g., failed drives, broken components) and perform repairs or replacements.
- Provided basic network configuration and connectivity support (e.g., Wi-Fi, Ethernet issues).
- Installed, updated, and maintained software, including operating systems, antivirus, and productivity suites.
- Conducted routine maintenance (e.g., cleaning, applying patches, virus scans) and preventative checks.
- Documented all repairs: record diagnostic steps, resolutions, parts used, time taken.
- Offered user guidance: advised team members or customers on system usage, best practices, and simple troubleshooting steps.
- Helped maintain hardware/software inventories, warranty status, and service agreements.
- Supported the rollout of new systems or application updates under supervision.
