Zaheda Khatun

A highly organised, reliable and hardworking individual with experience in customer service, retail, hospitality and childcare environments. Experienced in working in fast-paced settings while maintaining excellent customer service standards and attention to detail. Confident communicating with customers and colleagues, working independently or as part of a team, and adapting quickly to new tasks and responsibilities.

Seeking an opportunity to utilise my skills and experience while continuing to develop professionally.

Care Assistant - Tabitha homecare

(2016 - 2016)

• Provided personal care and support to service users.
• Assisted with daily living activities including washing, dressing and meal preparation.
• Promoted dignity, independence and wellbeing.
• Maintained accurate records and followed care plans.
• Built positive relationships with service users and their families.
• Followed safeguarding, health and safety procedures.

Retail Assistant - Rongin Boutique

(2017 - 2018)

• Assisted customers with purchases and product enquiries.
• Merchandised and replenished clothing, fabrics and accessories.
• Operated the cash register and handled customer transactions.
• Maintained excellent customer service standards.
• Assisted in creating an organised and welcoming shopping environment.

Waitress - Panindian Restaurant

(2018 - 2018)

• Took customer orders and served food and drinks.
• Communicated effectively with kitchen staff and colleagues.
• Delivered a high standard of customer service.
• Maintained cleanliness and presentation of dining areas.
• Assisted in ensuring smooth day-to-day restaurant operations.

Childcare Assistant

(2018 - 2018)

• Providing care and support for children in a safe and nurturing environment.
• Assisting with daily routines and activities.
• Supporting children's learning and development.
• Maintaining a positive and engaging atmosphere.
• Building strong relationships with children and parents.

Waitress - Royal Wedding Venue

(2019 - 2019)

• Prepared tables and event areas to a high standard before events.
• Ensured wedding cakes and displays were presented correctly.
• Served welcome drinks to guests upon arrival.
• Served food and beverages throughout wedding functions.
• Replenished food stations and ensured guest satisfaction at all times.
• Worked efficiently as part of a team during busy events.

Retail Assistant - Poundstretcher

(2019 - 2019)

• Completed a retail placement before progressing into a retail assistant role.
• Assisted customers with enquiries and purchases.
• Replenished shelves and maintained stock levels.
• Merchandised products and maintained store presentation.
• Supported deliveries, stock checks and inventory management.
• Maintained excellent customer service standards in a busy retail environment.
• Assisted with opening and closing duties when required.

Sandwich Artist - Subway

(2019 - 2019)

• Prepared sandwiches and food items according to customer requirements.
• Delivered excellent customer service in a fast-paced environment.
• Maintained food hygiene and health & safety standards.
• Operated tills and processed customer transactions.
• Prepared ingredients and ensured food displays were fully stocked.
• Worked efficiently as part of a team to meet customer demand.

Secondary level education