Zahra Ali

Dedicated and customer-focused professional with over two years of experience at McDonald's, excelling in fast-paced, high-pressure environments. Developed a strong foundation in delivering outstanding customer service by consistently meeting and exceeding performance and satisfaction targets. Experienced in handling a wide range of responsibilities including order taking, food preparation, cash handling, and complaint resolution.

Known for maintaining a positive and approachable attitude, even during peak hours, and for going the extra mile to ensure customer needs are met promptly and professionally. Committed to upholding high standards of cleanliness, safety, and brand consistency, contributing to a welcoming and reliable customer experience.

Cashier - McDonald's - Bury

(2022-08 - 2024-09)

• Delivered high-quality customer service in a fast-paced environment, ensuring each guest received timely, friendly, and accurate service.
• Handled orders, payments, and customer queries efficiently while maintaining a professional and approachable manner.
• Prepared food and beverages to McDonald's standards, supporting consistent quality and customer satisfaction.
• Maintained a clean, safe, and organised workspace in compliance with health and safety regulations.
• Worked collaboratively with team members to manage busy periods smoothly and improve service speed.
• Proactively resolved customer complaints, enhancing overall customer experience and encouraging repeat visits

Medicine - Medicine - University of Hull (2024-01 - 2026-01)

A-Levels - Biology, Chemistry and Maths - Alder Grange (2022-01 - 2024-01)