Zainab

Highly organised and proactive professional currently working in higher education project and governance support, with previous experience in community engagement, health and social care, research and stakeholder engagement. Experienced in coordinating processes, managing data and documentation, and working with diverse stakeholders. Currently working towards a PRINCE2 Project Management qualification. Looking for a role in research and project support.

HE Data and Quality Administrator (Project & Governance Support) - Croydon University Centre

(2025-03)

• Coordinating mitigation panels and supported around 50 students per term, ensuring processes were delivered in line with University of Roehampton policies and procedures.
• Attended and supported 70+ academic panels and boards, contributing to governance processes and accurate decision-making records.
• Supported the delivery of 5 higher education programmes each semester, managing academic processes across multiple subject areas.
• Managed assessment and examination board data using Banner, ensuring accuracy, consistency, and readiness for submission.
• Producing minutes and documentation for programme and examination boards, maintaining formal records of decisions and actions.
• improved and managed transcript processes, including redesigning the template and processing approximately 20 replacement transcripts, working with Finance to ensure accurate issuance.

FE Work Placement Officer - Croydon College

(2024-07 - 2025-03)

• Established and developed new employer partnerships, including Influential Music, creating work-related learning opportunities for 22 Music and Business students. [Link]
• Coordinated employer engagement activities, including guest speakers and workshops, supporting students with CV development, LinkedIn profiles, and employability skills.
• Supported the development of new industry links within Games and Animation, identifying potential work experience opportunities through employer engagement events.
• Developed a partnership with a local artist to plan and deliver creative industry workshops for Art & Design and Hair & Beauty students across Croydon and Coulsdon campuses.
• Facilitated work placement opportunities with Croydon Aerodrome Hotel, supporting Travel and Tourism students with real-world industry experience.
• Managed and maintained employer relationships, including Levels Group, enabling 26 Business students to access digital marketing and branding work placements.

Public Information Officer (Contract role) - The Electoral Commission

(2023-01 - 2023-05)

• Raised awareness of the Voter ID Policy for the May 2023 Local Elections.
• Acted as the first point of contact for public inquiries on voter registration, practices, and electoral law via various channels.
• Handled approximately (150) daily inquiries, ensuring compliance with Electoral Law.
• Adapted communication to Electoral Commission standards for clear explanations.
• Collaborated with teams to address complex queries and identify emerging issues.
• Managed public information databases and completed GDPR training for data compliance.

Engagement and Project Officer - Your Voice in Health and Social Care

(2021-06 - 2022-06)

• Provided Information, signposting, and guidance to the public in relation to accessing appropriate health, social care, complaints, and advocacy services.
• Led (2) qualitative research projects for Healthwatch Ealing and Healthwatch Hounslow, overseeing focus groups, interviews, and stakeholder liaison such as community organisations, the NHS, Council and engaging with (100+) residents.
• Produced (2) comprehensive findings report highlighting health inequalities in Ealing and Hounslow, accompanied by key recommendations. [Link 1, Link 2]
• Collaborated with Hounslow Council to conduct social research aimed at enhancing the local health and wellbeing service, engaging with over (100) residents. [Link]
• Assisted with Enter and View visits to help improve the provision of healthcare providers [Link]
• Improved organisational visibility by leveraging digital platforms, took the initiative to create Instagram accounts and digital content for each respective Healthwatch.
• Trained and supported volunteers in outreach and project work.

Learning and Development - YoungMinds and Healthwatch; Amnick Social Enterprise

(2019 - 2020)

• Volunteered as a Digital Adviser and Patience Experience Volunteer for Charity organisations such as YoungMinds and Healthwatch [Link]
• Completed a One-month Internship at Amnick Social Enterprise for the Business Development team.

Bachelor of Science - Criminology and Sociology - City, University of London (2016-09 - 2019-06)

A-Levels - Sociology (A), Economics and Business (C), ICT (C), AS Level: Extended Project Qualification (A), Spanish (C) - Burntwood Sixth Form (2014-09 - 2016-06)