Customer service and healthcare professional
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Compassionate and motivated with a strong passion for customer service. Experienced in both customer service and patient care, with a proven ability to communicate effectively and build positive relationships with people from diverse backgrounds. I volunteer as a Breastfeeding Peer Supporter, providing guidance and emotional support to mothers in maternity wards and community baby cafés.
Highly organised, empathetic, and dedicated to delivering high-quality care in both clinical and community settings.
Volunteer Breastfeeding Peer Supporter at Maternity Wards & Community Baby Cafés (Present)
Supporting women throughout their breastfeeding journey with practical and emotional guidance. Providing one-to-one and group support, promoting confidence and wellbeing, and working alongside healthcare staff.
Administrative Advisor (Part-Time) at Past Papers Tuition (2021-01 – 2024-12)
Managed enquiries, scheduled appointments, maintained records, and supported daily operations in a fast-paced environment.
Carer at Family Member (2020-01 – 2022-12)
Provided personal care, managed appointments, and supported emotional wellbeing while handling confidential information.
Retail Assistant at Kurt Geiger / LEGOLAND Resort (2011-01 – 2013-12)
Delivered excellent customer service, handled transactions, and worked collaboratively to meet targets.
Work Placement at Special Needs Nursery (2014-01 – 2015-12)
Supported children with additional needs and communicated effectively with staff and parents.
Volunteer Hospital Porter at NHS Newcastle (2015-01 – 2016-12)
Transported patients and equipment, maintaining safety and confidentiality.
Foundation degree in public healthcare – Coventry University
Level 3 in Health and Social Care
Level 2 Certificate in IT
GCSEs in English, Maths, and Science
