Zana Xhemajli

Reliable, patient, and hardworking professional with experience in hospitality and retail environments. Comfortable working both independently and as part of a team, with a strong ability to perform well in fast-paced settings. Highly organised, adaptable, and committed to maintaining high standards of service. Keen to learn, develop new skills, and undertake further training to support personal growth and team success.

Breakfast host - The Met hotel

(2026-03 - 2026-06)

• Welcomed and served hotel guests
• Prepared and maintained breakfast and lunch areas
• Served food and drinks
• Cleared tables
• Kept the dining area clean and organised
• Worked well with colleagues during busy periods
• Provided friendly and professional customer service

Breakfast supervisor - Dakota Hotel Leeds

(2021-10 - 2026-03)

Started as a Breakfast Assistant and progressed to Breakfast Supervisor within a year.

• Supervised daily breakfast service to ensure high standards
• Led and supported the team
• Helped with training and recruitment
• Completed cash-up procedures
• Managed shift handovers
• Ensured health and hygiene standards were followed
• Dealt with guest feedback in a professional and efficient manner

Shop Floor Assistant - Primark – White Rose Centre, Leeds - Leeds

(2021-04 - 2021-08)

Worked as a Shop Floor Assistant in a fast-paced retail environment.

• Provided friendly customer service
• Assisted customers with product enquiries
• Maintained product displays
• Ensured shelves were fully stocked and organised
• Operated tills and handled cash and card payments accurately
• Kept the shop floor clean, safe, and well presented at all times

Breakfast and Lunch Assistant - Novotel – Leeds - Leeds

(2018-09 - 2019-06)

Worked as a Breakfast and Lunch Assistant providing friendly and efficient customer service in a busy hotel restaurant environment.

• Served guests during breakfast and lunch service
• Handled cash and card payments
• Set up and maintained the breakfast buffet
• Cleared and resetting tables
• Ensured the restaurant area remained clean, organised, and well presented
• Assisted with room service deliveries when required
• Helped create a positive dining experience for guests

Housekeeping supervisor - Hotel Era-Pristina - Pristina

(2016-02 - 2018-08)

Started as a Receptionist within the same hotel and later progressed into a Housekeeping Supervisor role, developing strong customer service, communication, and organisational skills alongside hands-on hotel operations experience. Experienced and reliable Housekeeping Supervisor with strong leadership and organisational skills, dedicated to delivering excellent customer service, maintaining guest satisfaction, and working efficiently in fast-paced hotel environments.

• Supervised housekeeping teams
• Conducted room inspections
• Maintained high cleanliness standards
• Managed staff rotas
• Handled guest requests
• Ensured compliance with health and safety procedures

Retail Shop Supervisor - Lorik Centre

(2014-01 - 2015-11)

Worked as a Retail Shop Supervisor, managing the day-to-day running of the store and supporting staff with daily tasks.

• Opened and closed the shop
• Handled cash and balanced tills
• Helped customers with enquiries and resolving issues
• Monitored stock levels
• Organised displays
• Trained new team members
• Ensured good customer service standards were maintained at all times

Shop Floor Supervisor - Lenti – Pristina - Pristina

(2011-12 - 2013-11)

Worked as a Shop Floor Supervisor in a fast-paced retail environment, focusing on coordinating shop floor activities and ensuring the store ran efficiently.

• Supervised staff during shifts
• Monitored stock availability
• Maintained product presentation and promotions
• Supported sales targets
• Created a positive shopping experience for customers
• Ensured daily tasks were completed smoothly and professionally

Customer Service Assistant – Post Office / Mobile Services - Z-Mobile – Pristina - Pristina

(2009-02 - 2011-10)

Worked as a Customer Service Assistant in a busy environment, helping customers with enquiries and providing support across post office and mobile services.

• Handled face-to-face, phone, and email enquiries
• Processed customer requests and applications
• Promoted services when needed
• Ensured customers received friendly and professional support
• Dealt with different situations and resolved issues calmly and efficiently

Economics - University of Pristina (2009-09 - 2013-12)