Zara Wright

A highly organised, adaptable, and adaptable professional with extensive experience across medical assistance, NHS dental reception and retail supervision. Demonstrates a strong ability to manage confidential patient information, coordinate complex international medical arrangements, and deliver outstanding patient and customer care within fast-paced environments. Skilled in administration, communication, and problem-solving, with a thorough understanding and skilled in GDPR, health and safety procedures and electronic database systems.

Proven ability to support multidisciplinary teams, oversee daily operations efficiently, and maintain a professional, compassionate, and customer-focused approach at all times.

Dental receptionist - One smile dental - Portsmouth

(2026-02)

• Managed patient reception, appointment scheduling, and inquiries via phone and email as a Dental Receptionist.
• Maintained accurate patient records using electronic databases and clinical systems.
• Processed patient NHS payments and NHS exemptions through our database.
• Collaborated with dentists and clinical staff to ensure seamless patient care.
• Oversaw daily practice operations, including opening and closing procedures, adhering to security and health and safety protocols.
• Ensured the smooth day-to-day running of the practice, delivering exceptional customer service in compliance with GDPR and practice policies.

Medical assistant - Charles Taylor - Lake side Portsmouth

(2025-02 - 2026-02)

Experienced in worldwide medical assistance and insurance, coordinating the repatriation of patients requiring medical support and emergency travel arrangements. Liaised closely with international medical teams, clinics, hospitals, air ambulance providers, and insurance companies to ensure patients received appropriate care and safe transportation back to their home country. Managed complex cases in fast-paced environments, handling sensitive medical information confidentially and ensuring all documentation, authorisations, and treatment updates were accurately maintained.

Demonstrated strong communication, organisational, and problem-solving skills while supporting patients and families during stressful situations, always delivering compassionate and professional customer service.

Customer service retail assistant - SENSE AROMA - Portsmouth

(2023-11 - 2024-01)

Customer service retail assistant - SENSE AROMA - Portsmouth

(2022-11 - 2023-01)

OWNER hair dresser and barber full time - Self employed

(2018-09 - 2022-01)

• Scheduling appointments and managing service offerings efficiently.

Waitress and bartender - Greene king. Manor House.

(2010-07 - 2011-07)

• Delivering food and beverages to guests promptly and courteously.
• Overseeing bar operations and maintaining service standards.

Telesales, executive assistant - Thomas Sanderson blinds

Redcoat, family entertainer - Butlins resort

Apprenticeship level 1 hairdressing - Hair OTT

Travel agent - Butlins resort

• Greeted clients upon arrival at their allocated accommodations, providing essential information regarding amenities and local attractions pertinent to their holiday experience.

GCSE - Maths - Mayfield school

GCSE - English - Mayfield school

Diploma - Hairdressing - Highbury college (2014-09 - 2018-08)

Diploma - Customer service - Highbury college

Foundation - Accountancy - Highbury college