Zaynab Kabir

Enthusiastic, energetic and customer-focused individual with a positive attitude and a strong commitment to delivering excellent customer service. Thrive in fast-paced environments and enjoy working collaboratively with colleagues to achieve shared goals. Reliable, proactive and adaptable, with the confidence to take on new challenges and provide a memorable experience for every customer.

An outgoing, passionate and optimistic individual eager to contribute energy to a successful team and leave a long-lasting impression on customers, specifically in the retail fashion industry.

Ward Support Assistant (Volunteer) - Leicester Royal Infirmary, NHS - Leicester

(2024-09 - 2025-05)

• Support ward staff with non-clinical duties, including mealtime assistance and tea rounds, ensuring patients receive appropriate nutrition and support.
• Provide compassionate patient support through conversation, active listening, and an empathetic and reassuring presence on the ward.
• Work collaboratively with healthcare staff to help maintain a calm, safe and welcoming environment for patients and their families.
• Occasionally assist staff and provide support to patients and relatives within the Emergency Department.

Barista/Waitress - Saints of Mokha Coffee Shop - Leicester

(2025-08 - 2025-10)

• Delivered excellent customer service while accurately and efficiently processing cash and card transactions.
• Prepared and served a range of hot and cold beverages and food items while maintaining high standards of hygiene and presentation.
• Assisted with stock replenishment and inventory management to support efficient daily operations and minimise waste.
• Maintained a clean and organised environment by sanitising equipment, washing dishes and ensuring service areas were presentable.
• Worked effectively within a fast-paced team to achieve daily targets and build positive relationships with customers.

Administration Assistant - Bright Learning Tutoring Centre - Leicester

(2024-06 - 2024-09)

Developed excellent organisational, time management and customer service skills while delivering professional support and displaying confidence to a diverse range of customers.

• Assisted customers and students with enquiries regarding courses and qualifications, providing clear guidance on program requirements.
• Handled telephone enquiries from prospective learners, resolving course questions and guiding enrolment decisions.
• Used Microsoft Excel and other computer systems to organise and maintain accurate records.
• Welcomed visitors and monitored access to the premises.

Teaching Assistant (Volunteer) - Masjid E Bilal - Leicester

(2024-08 - 2024-12)

• Support the teaching and development of children aged 4–14 in a positive and engaging learning environment.
• Plan and organise lessons, manage classroom activities and assist with meeting the individual needs of pupils.
• Collaborate with fellow staff members and attend meetings to ensure effective lesson delivery and student support developing teamwork and active listening skills.

Customer Service Assistant - Specsavers - Leicester

(2023-06 - 2023-06)

Gained valuable experience working within a professional team while delivering excellent customer service.

• Welcomed customers and supported the customer service team in creating a delightful in-store experience.
• Assisted with appointment bookings, customer enquiries, and guiding customers through available products and services.
• Helped maintain the cleanliness and organisation of equipment and work areas.

A Level - Biology, Psychology, Sociology & EPQ - Wyggeston and Queen Elizabeth I College (2024-08 - 2026-06)

GCSE - 11 GCSE Qualifications (Grades 7-9) Including Maths, English Language & Literature and Triple Science - Judgemeadow Community College (2019-09 - 2024-06)