Zeilerphone1

Professional with experience in property management, lead generation and property operations. I have proven ability to work independently while collaborating with distributed teams, managing client relationships, and delivering results across phone, email, and LinkedIn. I am skilled in customer communication and problem-solving in operational environments.

Development Manager at FirstPort (2023-09 – 2026-07)

• Managing day-to-day operations of a retirement development independently while coordinating with a wider remote team (via Microsoft teams and outlook)
• Acting as primary point of contact for residents, handling enquiries and resolving issues via phone and email
• Overseeing contractor relationships and scheduling maintenance works, ensuring timely completion
• Managing development budgets and financial administration
• Delivering consistent and professional customer service
• Operating autonomously on-site (and especially when working remotely), demonstrating strong time management and decision-making without direct supervision

Senior Telemarketing Executive at Prospect research ltd (2022-09 – 2023-08)

• Generated leads and built sales pipelines through cold calling, email outreach, and LinkedIn engagement
• Booked qualified appointments for clients across multiple industries including software, finance, roofing, marketing and security
• Took part in email and LinkedIn marketing campaigns for various clients
• Maintained high call volumes while delivering professional and engaging customer interactions. Daily call volumes varied from 80+ to 100+
• Accurately recorded prospect data and managed outreach activity using CRM systems
• Worked to targets in a fast-paced, results-driven environment. Targets varied depending on client

Junior Sales Executive at Techni Ltd (2022-05 – 2022-09)

• Managed inbound and outbound customer communication via phone and email
• Processed orders and handled customer queries and complaints
• Supported sales operations through administrative tasks and coordination
• Maintained accurate records and ensured smooth order processing via in house CRM system

Lead Generator (Temporary) at Radius Connect (2021-02 – 2021-10)

• Conducted outbound calls to identify business telecom needs and generate qualified leads
• Worked both in office and remotely
• Collected and recorded detailed customer requirements to support sales teams
• Scheduled appointments and ensured accurate data entry on Salesforce CRM
• Demonstrated strong listening and communication skills to match customers with suitable solutions

Retail Assistant at The Range (2020 – 2020)

Additional Experience

Barista at Costa Coffee (2018 – 2019)

Additional Experience

Various Part-Time & Early Roles (2012 – 2017)

Additional Experience

• These early roles developed strong customer service, teamwork, time keeping and communication skills.

Kingdom Faith, Faith Camp (2017 – 2018)

Last Week Of July - First Week Of August 2017 and 2018

• I helped put up tents and marquees and then helped with setting up chairs and equipment in the main Arena and book shop. This involved unloading vans and trucks.
• In the week after this, I served in the Hub Team. This involved serving campers with tea, coffee and other snacks and cold drinks.
• At the end of the 2 weeks, me and the many teams helped with packing down the camp site.

Public Services (Distinction) (A Level) in Public Services – Thomas Adams 6th Form College

English Language C (GCSE) in English Language – Thomas Adams School

Diploma In Christian Discipleship & Ministry in Christian Discipleship & Ministry – Kingdom Faith Training College (2016-10 – 2018-08)