Learning and Development Manager
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Proven expertise in leadership development, talent management, and knowledge management, with a track record of improving workforce capability, driving operational efficiency, and enabling cultural transformation. Skilled in developing high-impact learning programs, executive coaching, and innovative digital learning solutions, aligning development initiatives with strategic business objectives. Adept at building high-performing teams, managing cross-functional stakeholders, and delivering measurable improvements in employee performance and leadership effectiveness.
Ford Credit Europe| Manchester, UK 2014 – 2025
Learning, Development & Knowledge Management Lead
Led Learning & Development strategy for the Manchester Business Centre, supporting UK and European operations by enhancing workforce capability and operational effectiveness. Managed, coached, and performance-evaluated facilitators across multiple business functions to ensure consistent, high-quality training delivery. Designed and delivered leadership development initiatives at all organisational levels, strengthening succession planning and leadership readiness.
Partnered with senior leaders to align learning initiatives with strategic objectives and transformation priorities.
● Created and launched a comprehensive leadership development program, equipping leaders with performance management, coaching, and people leadership capabilities across the organisation.
● Introduced innovative learning solutions, including on-demand learning services and an internal Learning Academy, increasing learner engagement and knowledge retention.
● Oversaw L&D budgets, compliance reporting, and external supplier relationships to ensure cost-effective, compliant training operations.
● Led cultural change and knowledge management initiatives, including the “Our Truths” program, and optimised knowledge repositories to standardise and streamline organisational processes.
Barclays Bank | UK & India 2005 – 2013
Played a key role in developing leadership talent across Barclays’ Direct Channels and Woolwich brands in the UK and India, supporting cultural transformation and organisational change initiatives. Provided executive coaching and team support to senior leaders, improving leadership effectiveness, service quality, and skills performance in alignment with strategic objectives.
● Designed and delivered bespoke leadership development programs, including tailored schemes for offshore operations, addressing regional business needs and enhancing local leadership capability.
● Partnered with cross-site training teams to establish train-the-trainer initiatives, building internal coaching and training capacity, and ensuring sustainable leadership development across the organisation.
Training and Development Manager, Barclays Bank I Manchester
● Directed the contact centre training function, overseeing the design and delivery of entry-level and core development programs for Advisers and Team Leaders, ensuring consistent quality across multiple sites.
● Partnered with senior management to align training strategies with business objectives, maintaining schedules and ensuring operational readiness.
● Built and led a team of 14 Delivery Specialists, providing coaching, observation, and performance management to continuously enhance instructional capability and support business growth.
Coaching & Project Manager | Barclays Bank, UK
● Led the design, development, and implementation of the group-wide Accredited Certificate in Training (ACT) program for 150 staff, delivering on time and within budget.
● Directed and coached team members to ensure timely completion of all project milestones.
● Enhanced candidate performance through structured coaching, feedback, and development planning.
C&G Levels 1–4 in Marketing & Retail | SHL Resourcing, Legislation & Diversity Accreditation
SHL Interviewer, Assessor, and Accreditation Programmes | Neuro-Linguistic Programming (NLP) Practitioner
Certified Business Coach (Coaching Academy) | SDI Facilitator | Mental Health First Aider
