Development Manager at FirstPort (2023-09 – 2026-07)
- Managing day-to-day operations of a retirement development independently while coordinating with a wider remote team (via Microsoft teams and outlook)
- Acting as primary point of contact for residents, handling enquiries and resolving issues via phone and email
- Overseeing contractor relationships and scheduling maintenance works, ensuring timely completion
- Managing development budgets and financial administration
- Delivering consistent and professional customer service
- Operating autonomously on-site (and especially when working remotely), demonstrating strong time management and decision-making without direct supervision
Senior Telemarketing Executive at Prospect research ltd (2022-09 – 2023-08)
- Generated leads and built sales pipelines through cold calling, email outreach, and LinkedIn engagement
- Booked qualified appointments for clients across multiple industries including software, finance, roofing, marketing and security
- Took part in email and LinkedIn marketing campaigns for various clients
- Maintained high call volumes while delivering professional and engaging customer interactions. Daily call volumes varied from 80+ to 100+
- Accurately recorded prospect data and managed outreach activity using CRM systems
- Worked to targets in a fast-paced, results-driven environment. Targets varied depending on client
Junior Sales Executive at Techni Ltd (2022-05 – 2022-09)
- Managed inbound and outbound customer communication via phone and email
- Processed orders and handled customer queries and complaints
- Supported sales operations through administrative tasks and coordination
- Maintained accurate records and ensured smooth order processing via in house CRM system
Lead Generator (Temporary) at Radius Connect (2021-02 – 2021-10)
- Conducted outbound calls to identify business telecom needs and generate qualified leads
- Worked both in office and remotely
- Collected and recorded detailed customer requirements to support sales teams
- Scheduled appointments and ensured accurate data entry on Salesforce CRM
- Demonstrated strong listening and communication skills to match customers with suitable solutions
Retail Assistant at The Range (2020 – 2020)
Additional Experience
Barista at Costa Coffee (2018 – 2019)
Additional Experience
Various Part-Time & Early Roles (2012 – 2017)
Additional Experience
- These early roles developed strong customer service, teamwork, time keeping and communication skills.
Kingdom Faith, Faith Camp (2017 – 2018)
Last Week Of July - First Week Of August 2017 and 2018
- I helped put up tents and marquees and then helped with setting up chairs and equipment in the main Arena and book shop. This involved unloading vans and trucks.
- In the week after this, I served in the Hub Team. This involved serving campers with tea, coffee and other snacks and cold drinks.
- At the end of the 2 weeks, me and the many teams helped with packing down the camp site.
