Zhaleh Tizkar

Experienced retail management professional with a strong background in luxury and high-volume retail environments. Proven track record in leading teams, driving consistent sales growth, achieving KPIs, and delivering exceptional customer experiences. Skilled in clienteling, Visual Merchandising, and store operations, with a strong ability to build loyal customer relationships and develop high-performing teams.

Concession Manager - Rad & Gun (Radankane New Zealand) - Oxford Street, London

(2022-01 - 2026-12)

• Led a team of 6 including Assistant Manager, full-time and part-time staff
• Responsible for daily operations, sales performance, and KPI achievement
• Consistently exceeded weekly, monthly, and annual sales targets
• Achieved continuous year-on-year sales growth and top performance rankings
• Managed Visual Merchandising and maintained brand standards
• Developed strong clienteling strategies to build loyal customer base
• Supported opening of 5 concessions and 2 standalone stores with regional management
• Played a key role in store setup, operations, and commercial readiness

Supervisor - Harrods

(2021-01 - 2022-12)

• Supervised daily operations in a luxury retail environment
• Supported sales associates in delivering premium customer service
• Ensured smooth floor operations and high service standards
• Assisted in achieving store KPIs and commercial targets
• Worked in a fast-paced flagship luxury retail setting

Manager - John Lewis

(2014-01 - 2021-12)

• Managed store operations in a high-volume retail environment
• Led and developed teams to ensure high performance and engagement
• Responsible for sales targets, KPI delivery, and operational excellence
• Oversaw rota planning, recruitment, training, and team development
• Maintained strong customer service standards and commercial performance

Coordinator - Next

(2011-01 - 2014-12)

• Supported store coordination and daily retail operations
• Assisted with stock management, scheduling, and floor organisation
• Contributed to customer service and sales support activities
• Built strong foundation in retail operations and teamwork

BSc - Software Engineering (Computer Engineering)

Level 4 - Retail Management Government SKILL Qualification