Dianne Holtz

Experienced Client Advisor with a strong background in luxury retail, hospitality, and healthcare environments. Skilled in delivering personalised service, building long-term client relationships, and exceeding sales targets. Confident communicator with excellent interpersonal skills and the ability to remain calm and professional in fast-paced environments. Proven track record in customer service, teamwork, and maintaining high brand standards.

Client Advisor – Leather Goods - Prada - Bicester Village

(2023-04)

• Deliver personalised luxury service to international clientele
• Provide expert product knowledge on leather goods, ready-to-wear and accessories
• Achieve and exceed individual sales targets through tailored consultations
• Maintain visual merchandising and brand presentation standards
• Manage client appointments, follow-ups and CRM updates to encourage repeat business
• Support store operations including stock control and product launches

Senior Theatre Support Worker

(2022-11 - 2023-03)

• Supported theatre staff during surgical procedures by preparing equipment and supplies
• Maintained a clean and safe clinical environment in line with hospital policies
• Assisted with patient positioning and provided reassurance during procedures
• Prepared theatre equipment according to schedules and surgical requirements
• Completed documentation including patient notes and theatre registers

Sterile Services Technician - John Radcliffe Hospital - Oxford

(2021-07 - 2022-01)

• Prepared surgical instrument sets for operating theatres
• Ensured instruments were thoroughly cleaned, checked and sterilised
• Liaised with theatre staff regarding urgent and emergency equipment requirements
• Tracked instrument sets using internal database systems

Hotel Receptionist - Highgate House Hotel

(2019-05 - 2021-04)

• Welcomed guests and managed check-in and check-out procedures
• Handled bookings for rooms, events, and dining services
• Responded to guest enquiries and resolved complaints professionally
• Coordinated with housekeeping and food & beverage departments
• Managed cash handling and end-of-shift balancing

Commis de Rang - Lympstone Manor (Michelin Star Restaurant)

(2018-10 - 2019-04)

• Provided high-standard restaurant service in a luxury dining environment
• Recommended dishes and wines to guests
• Supported kitchen and front-of-house teams during service
• Maintained detailed knowledge of menu and signature dishes

Earlier Experience (Waitressing, Sales Assistant, Checkout Assistant) - Barker Ross, Blue Arrow, Mercedes-AMG HPP, Next PLC, Tesco

Waitressing roles through Barker Ross and Blue Arrow agencies including Mercedes-AMG HPP hospitality. Previous retail experience as Sales Assistant at Next PLC and Checkout Assistant at Tesco, developing strong customer service, cash handling, and teamwork skills.

Level 2 Diploma - Travel and Tourism - Northampton College

Level 2 Certificate - Airline Cabin Crew - Bedford College

Level 2 Diploma - Retail Skills - Next Apprenticeship Programme

GCSEs - Maths, English, Science, ICT - Thomas Becket Catholic School