Zilan Salt

Friendly, reliable, and customer-focused service professional with experience in hospitality, retail, and fast-paced service environments. Known for staying calm under pressure, communicating clearly, and working well as part of a team. Strong awareness of safety, hygiene, and procedures. Motivated to begin a cabin crew career where professionalism, teamwork, and excellent customer care are essential.

Customer Assistant - John Lewis - Leicester

(2026-05)

• Support sales by recommending products and promoting current offers
• Maintain high standards of visual merchandising and shop floor presentation, including seasonal promotional displays
• Operate tills and handle transactions accurately and efficiently
• Resolve customer queries professionally, ensuring a positive shopping experience

Catering Assistant - John Lewis - Leicester

(2025-10 - 2026-05)

• Delivered warm, professional service to high volumes of customers during busy periods
• Prepared barista-style beverages efficiently while maintaining quality and hygiene standards
• Worked closely with team members to ensure smooth and safe daily operations
• Maintained a clean, organised, and safe working environment

Volunteer Assistant - LOROS Charity Shop - Leicester

(2024-11 - 2025-03)

• Provided excellent customer service to a wide range of customers
• Organised merchandise displays to maximise sales and presentation
• Helped with donation processing and stock organisation
• Supported daily shop operations while keeping a welcoming atmosphere

Waitress - Ron's Café - Leicester

(2022-01 - 2023-06)

• Handled customer concerns calmly and professionally
• Worked closely with kitchen and front-of-house teams
• Maintained a consistently polite, positive, and professional attitude

Functional skills English - English - Leicester College (2022)

Level 1 - Travel and Tourism - Leicester College (2022)

Functional skills maths - Mathematics - Leicester College (2022)

IT Skills - Leicester College (2022)