Zina Alexeev

Dedicated and experienced Security Officer with over 10 years in frontline roles across corporate, public transport, and facility environments. Skilled in CCTV monitoring, conflict resolution, access control, and emergency response. Proven ability to handle incidents with professionalism and ensure safety, compliance, and customer satisfaction. Holds valid SIA Door Supervisor and CCTV licenses, First Aid, Fire Safety, and various compliance certifications.

Security Receptionist - UniTrust - London

(2016-11)

• Monitor CCTV systems and ensure secure site access 24/7.
• Conduct regular patrols, identify security risks, and report incidents.
• Perform fire alarm tests, support emergency services, and manage evacuations.
• Manage keys, deliveries, lost property, and contractor access.
• Use systems including My Tag, Vizta, EntraPass Web, and electronic DOB.
• Provide a professional front-desk presence, resolve complaints, and support staff and visitors.
• Maintain strict data protection and confidentiality standards.

Facility Support Officer - London Overground

(2014-08 - 2016-11)

• Supported daily operations across the London Overground network.
• Delivered excellent customer service, managed queries and complaints.
• Liaised with peers and management to resolve operational issues.
• Conducted audits and reported maintenance issues.
• Worked flexible shifts to support business continuity.

Security Officer & Customer Services - Network Rail

(2012-03 - 2014-08)

• Ensured safety and security across high-traffic areas.
• Completed internal/external patrols and reported suspicious activities.
• Supported front desk operations, provided customer service.
• Logged incidents and collaborated with security teams on improvements.

Land Surveyor

(2008-05 - 2010-04)

• Conducted topographical and building surveys.

Master - Land Surveying - Lithuanian University of Agriculture (2008 - 2010)

Bachelor - Land Surveying - Lithuanian University of Agriculture (2004 - 2008)