Zinhle Jobe

Results-driven Sales and Customer Service Professional with over 6 years of experience in financial services, customer relationship management, debt collection, and sales. Proven ability to exceed sales targets, build long- term client relationships, resolve customer queries, and work effectively in high-pressure environments. Strong communication, negotiation, and administrative skills with experience in both inbound and outbound customer service.

Customer Service Agent at Merchants Vodacom Business (2017-01 – 2017-08)

• Assisted customers with billing and account enquiries.
• Resolved complaints professionally.
• Logged customer interactions accurately.
• Maintained high customer satisfaction.
• Worked within KPI and quality standards.

Debt Collection Agent at Norman Bissett and Associates (2017-09 – 2018-12)

• Managed overdue customer account
• Negotiated repayment arrangements
• Maintained accurate account records
• Followed debt Collection regulations
• Achieved collection targets

Sales Agent at Metropolitan Life (2019-01 – 2020-06)

• Sold Life insurance
• Generated sales leads
• Conducted customer needs analysis
• Maintained policyholder relationships
• Achieved monthly sales targets

Sales Account Manager at Empower Financial Services (2020-10 – Present)

• Manage and grow client accounts.
• Identify new business opportunities.
• Build long-term customer relationships.
• Provide financial product advice.
• Meet and exceed monthly sales targets.
• Prepare sales reports and maintain customer records.
• Resolve customer queries efficiently.

National Senior Certificate (Matric) – Bhukulani Secondary School (2013)

Business Management N4-N6 in Business Management – Nkangala TVET College (2014 – 2016)