Zoe Da Silva

EVENTS PLANNING EXECUTIVE

Talent

LondonMember since October 12, 2026

OperaKnowcrossEnglish LanguageAdministrative Support

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OperaKnowcrossEnglish LanguageAdministrative Support

About

Organised and proactive Food and Beverage Groups Coordinator with extensive experience in coordinating group and semi-private events for up to 100 guests, from initial inquiry to execution. Proven ability to manage complex logistics, including bookings, menu selections, dietary requirements, and payment processing, with a keen eye for detail and a commitment to exceptional guest experiences. Adept at liaising between departments to ensure seamless event delivery and adept in utilising systems such as Opera.

Eager to leverage these skills to contribute to The Londoner's success.

Experience

Food and Beverage Groups Coordinator - The Landmark London - 222 Marylebone Road London NW1 6JQ

(2023-11)

Provided mentorship and onboarding for new food and beverage staff, establishing service standards and offering direct support during their initial shifts.
Supported four key outlets (Winter Garden, Great Central Pub by Matt Fletcher, The Champagne Bar, The Mirror Bar) as part of a two-person team, managing bookings, event setups, and administrative duties across all locations.
Successfully launched and managed the food and beverage aspects for Christmas festivities in 2025 and 2026, overseeing coordination including bookings, experience setups, payment processing, and invoicing, with a focus on securing pre-payments for critical dates.
Provided essential support to the central reservations team during their system installation in September 2025, handling food and beverage requirements during a high-volume period while fulfilling personal duties and coordinating the team; earned the Embracing Change Award in February 2026 from the company and the Director of Food and Beverage for this initiative.
Orchestrated group and semi-private events for up to 100 attendees, managing the complete event lifecycle from initial inquiry to execution, confirming guest numbers, menu choices, dietary and allergen needs, timings, and specific setup requirements.
Conducted comprehensive site inspections for potential clients, highlighting the hotel's dining and bar venues.
Facilitated private hire events at The Mirror Bar and Great Central Pub by Matt Fletcher, extending administrative support and liaising with guests via email to broaden the team's reach.
Managed wedding events during the peak season, concentrating on maximizing guest satisfaction while effectively managing expectations and implementing practical solutions to overcome challenges.
Served as the central point of communication between sales, events, kitchen, and restaurant teams, ensuring clear and effective dialogue prior to all services.
Built and maintained relationships with group organizers and high-value guests, expertly handling changes, special requests, and urgent issues with professionalism, and recommending menu/beverage upgrades that resulted in repeat business.
Collaborated with the kitchen team to develop and update menus for group and event functions, considering dietary restrictions, allergens, and pricing.
Temporarily assumed the duties of the vacant Food and Beverage Administrator for a two-year duration, managing the entire administrative workload alongside existing responsibilities.
Authored and managed team schedules, generated performance reports, and planned staffing levels to match business needs.
Programmed, edited, and monitored food and beverage systems to ensure the accuracy of reservations, event specifics, and billing information.
Maintained precise records of bookings, payments, and invoices, consistently meeting deadlines within a demanding, five-star operational setting.

Public Area Attendant - K West Hotel (Landmark Collection) - Shepard Bush

(2020-08 - 2023-11)

Preserved the cleanliness and aesthetic standards of public areas throughout the hotel, implementing enhanced sanitisation protocols during the COVID-19 pandemic.
Acquired proficiency in hotel operations through training as a Room Attendant and Supervisor, demonstrating flexibility across the department and adeptly using systems such as Opera and Knowcross.
Assumed supervisory duties at short notice, confidently acting as Floor Supervisor; this experience marked my initial engagement with team leadership and increased responsibilities.
Successfully balanced full-time LLB studies with work commitments, graduating with a 2:1 degree.

Food and Beverage Assistant – Room Service Attendant - K West Hotel (Landmark Collection) - Kensington House, Richmond Way, London W14 0AX

(2019-12 - 2020-06)

Managed and prepared room service orders for timely delivery within a 30-minute timeframe, taking full accountability for busy weekend shifts while providing support to colleagues.
Gained valuable front-of-house experience interacting directly with guests, cultivating strong communication skills and fostering guest rapport.

In-house Legal Work Experience - Cities Bank and J.P. Morgan - Canary Wharf

(2020-03 - 2020-03)