Zoe Mason

A dedicated professional with a strong foundation in communication skills, team building, and public relations. Demonstrates exceptional calm under pressure and a commitment to quality assurance. Aspires to leverage these skills in a dynamic environment to drive organisational success. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Crew member at McDonald's (2026-07 – Present)

• Worked fast and accurately to meet customer needs and service goals.
• Took cash and card payment at checkout, providing correct change and receipts when requested.
• Handled customer complaints using quick decision-making to resolve issues.
• Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
• Took orders at counter and drive-through with clear communication and professionalism.
• Checked completed orders for accuracy, quality and presentation.
• Greeted incoming customers, offered menu information and documented orders.
• Assessed food quality before serving customers to meet high-quality standards.
• Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
• Prepared tea, coffee and carbonated beverages for customers.
• Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.

GCSEs in English – Towers School

GCSEs in English Lit – Towers School

GCSEs in Sport Science – Towers School

GCSEs in Combined Science – Towers School

GCSEs in Geography – Towers School

GCSEs in History – Towers School

GCSEs in Maths – Towers School

GCSEs in Music – Towers School