Zoe Warwick

Positive and reliable, with talent for customer service and knack for multi-tasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers. Eager to contribute to thriving barista role, enhancing customer satisfaction and operational efficiency.

Barista /key holder - Howling wolf cafe - Whitehaven

(2025-05)

• Provided a welcoming atmosphere to customers, promoting return visits.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Communicated effectively with kitchen staff ensuring seamless service delivery.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Performed cash handling duties accurately to maintain financial integrity.

Crew member - McDonald's - Whitehaven

(2024-11 - 2025-02)

• Worked fast and accurately to meet customer needs and service goals.
• Took cash and card payment at checkout, providing correct change and receipts when requested.
• Handled customer complaints using quick decision-making to resolve issues.

GCSEs - Whitehaven academy

Diploma level 3 - beauty therapy - Lakes college (2024 - 2024)