Ashante Holder

I am an ambitious Individual, passionate about people and how I can give them the best service possible. I have plenty of customer facing experience, I have handled difficult situations professionally and courteously.

Barista/Key Holder - Costa Coffee - Thorpe Bay

(2025-06)

• Maintaining open and closing operations as a key holder, to ensure a smooth start and finish
• Maintaining high hygiene standards and ensuring all deep clean tasks have been completed
• Following all cash handling procedures thoroughly and ensuring the cash has been counted and stored away in the safe
• Handling any refund/allergy and customer satisfaction complaints in a professional and pleasant manner ensuring everyone is happy with their visit
• Maintaining a high level of coffee and food standard and ensuring that everything is up to standards i.e day dots and expiry dates are met

Games Host/Waitress/Bar Staff - Boom Battle Bar - Southend on Sea

(2024-09 - 2025-06)

• Setting people up on games and walking them through how to play virtual darts, shuffleboard and beer pong
• Main hosting responsibility on the axe lanes, ensuring safety, showing them how to throw the axe for a better experience
• Making every experience at Boom spectacular and specific to every guest, whilst pushing and making sales
• Meeting and greeting customers, getting them seated and offering exceptional table service
• Pushing paddles and cocktails, making drinks in a timely manner
• Getting beer jugs ready for beer pong, changing barrels
• Restocking the bar from the cellar and closing down the bar

Barista - Starbucks - Southend on Sea

(2024-01 - 2024-07)

• Making coffee and providing excellent service as well as up-selling seasonal products
• Going between all stations, making food and doing online order preparations
• Making cold drinks like frappés, keeping the ice chest on the station refilled
• Making hot drinks on the coffee bar
• Ensuring the smooth operation of the business by keeping work stations clean and tidy

Bar Supervisor - Twelve Bar - Southend on Sea

(2023-09 - 2023-12)

Head of the bar in charge of brunch/cocktail preparation every week.

• Responsible for the stock delivery of the alcohol, reloading the barrels and re-pumping them, checking off all the stock
• In charge of closing down of the bar ensuring work station was clean and tidy
• Ensuring all alcohol was stored correctly to provide a smooth service
• Ensuring all the spirits have caps on and the whole bar is cleaned with disinfectant including all the taps are soaked
• Making sure any glasses that were used are cleaned

Waitress/Barmaid - Elms - Leigh On Sea

(2022-08 - 2023-02)

• Ensuring that all guests felt welcome and were given responsive, professional, and gracious service at all times
• Regularly responsible for end of shift duties that included restocking liquor behind the bar, cleaning the lines, cleaning and tidying the workplace and securely locking up the building
• Promoting special offers when required using upselling techniques

Waitress - West Café - Westcliff On Sea

(2022-05 - 2022-08)

• Served customers in a timely manner ensuring they felt welcome whilst maintaining a positive, customer-first attitude
• Maintained extensive knowledge of the cakes and sandwiches we sold, ensuring any guests questions of our food was answered clearly and correctly
• Executed cash and credit transactions

Waitress - Southend Café - Southend On Sea

(2021-06 - 2022-05)

• Served customers in a timely manner ensuring they felt welcome whilst maintaining a positive, customer-first attitude
• Ensured dietary restrictions of guests were followed, guiding them to items that met their nutritional needs
• Coached new employees by sharing industry best practices and ensuring workplace concepts were understood and followed

BTEC Level 2 - Hairdressing - South Essex College (2018-01 - 2020-01)

GCSE's - Chase High (2013-01 - 2018-01)