Service Excellence manager - Expect distribution
(2023-08)
- Working closely with account customers
- Making sure deliveries are made in a timely manner
- KPI Reporting/performance management
- High level customer service
Transport Manager - Dependall
(2022-11 - 2023-08)
- Running of the day-to-day transport
- Daily communication with our transport providers
- Looking after the pallet track bookings/deliveries
- Booking overseas shipments/paperwork
- KPI Reporting/performance management
- Onboarding of new suppliers and accounts
Administration Warehouse and Distribution Support - DEPENDALL
(2021-05 - 2022-11)
- Booking in and out of Stock, creating transfers internally
- Booking Transport
- Audits over different sites
- Creating Sales Orders for Both sites
- Answering any queries from Clients
Transport Operator General Haulage - McGREGOR LOGISTICS
(2020-01 - 2021-05)
- Checking trucks are running to schedule
- Briefing and de-briefing drivers
- Manage the nights network for 3 depots
- Manage any issues by swapping jobs around on the system, informing customers and drivers of any changes
- Dealing with accidents and breakdowns in a timely manner
- Setting up new drivers and checking we have the correct information
- Managing transships to ensure all the paperwork and system is up to date
Scheduler - HOME INSTEAD
(2019-05 - 2020-01)
- Responsible for all long- and short-term schedules of CAREGivers who provide community care to older people
- Ensuring Client and CAREGiver continuity every day
- Providing excellent customer care and developing positive relationships at all levels
- Prioritizing tasks and working in a fast paced ever changing environment
Care coordinator - TLC HOMECARE
(2016-12 - 2019-05)
- Delivering care in the community
- Supervision and management responsibility for all members of staff within a designated area
- Responsible for taking on new packages of care
- Responsible for care recruitment in line with company values
- Responsible for all rostering using the Webroster system
- Interviewing, back to work meetings, supervision, appraisals, investigations
- Covering any annual leave to the best of my ability for all areas
- Looking after the on call after hours
Transport Planner (UK) - BALCAS TIMBER LTD (Forever Fuels) - Limassol, Cyprus
(2010-10 - 2016-10)
Production and supply of biomass pellets to both commercial and domestic customers across the UK and Ireland.
- Responsible for the organization of bulk haulage and delivery of wood pellets throughout our network of depots in the North of England and Scotland
- Ensure planning schedules meet our customer's requirements, whilst making the optimum use of our fleet and team
- Meeting truck efficiency KPIs
- Addressing challenges when they arise
- Maintaining appropriate stock levels at depots to ensure orders fulfilment
- Daily updates to Transport Manager with regards to the availability of trucks and drivers
- Continuous liaison with the drivers to address any practical constraints they may be experiencing (e.g., issues with loading from a site)
- Close co-operation with the Regional Business Development Managers to be attentive of each customer's requirements (e.g., the urgency of the order)
- Keeping tools and computer systems up to date to ensure that the information is current and accurate at all times
- Approval of third-party haulier invoices
- Accountable for the generation of customer invoices
- Collation of monthly KPI reports for Senior Management
- Excellent knowledge of the laws and regulations governing trucks and drivers, including working-hours mandate
- Excellent knowledge of the UK road network
