Joint People Administrator at Guildford & Waverley Borough Council (Shared People Service) (2025-11 – 2026-06)
Following the introduction of the Shared People Service between Guildford Borough Council and Waverley Borough Council, I progressed from People Administrator to Joint People Administrator. My role expanded from supporting one local authority to supporting HR operations across two councils, while taking on additional responsibility for Learning & Development, apprenticeship administration and wider People Services activities.
- Managed employee lifecycle administration across both councils, processing new starters, contractual changes, internal moves, secondments and leavers while ensuring employee records remained accurate and up to date.
- Prepared contracts of employment, contractual amendments, probation letters and other HR correspondence, ensuring documentation was accurate before being issued.
- Completed Right to Work, DBS, employment reference and Occupational Health checks, ensuring all pre-employment requirements were completed before new starters joined the organisation.
- Processed contractual and employee changes ahead of payroll deadlines, working closely with Payroll to support accurate and timely salary payments.
- Managed the shared HR inbox and Halo Case Management System, responding to enquiries from managers and employees while escalating more complex queries where appropriate.
- Maintained accurate employee records, ensuring confidential information remained compliant with GDPR and organisational procedures.
- Coordinated Learning & Development activities, arranging course bookings, raising purchase orders (POs), processing invoices, updating training records and responding to enquiries from managers and employees.
- Supported apprenticeship administration through the Digital Apprenticeship Service (DAS), processing funding reservations, liaising with managers and training providers, and maintaining accurate apprenticeship records.
- Prepared documentation for formal HR meetings and took accurate notes during investigation meetings, ensuring confidential records were maintained.
- Built positive working relationships with colleagues, managers and external providers, contributing to a responsive and customer-focused People Service across both councils.
People Administrator at Guildford & Waverley Borough Council (Shared People Service) (2025-06 – 2025-10)
Joined Guildford Borough Council as a People Administrator, providing HR administrative support across the employee lifecycle for Guildford Borough Council. This role gave me a solid foundation in local government HR, supporting managers and employees while developing my knowledge of council HR systems, policies and procedures. Following the launch of the Shared People Service in November 2025, I progressed into the role of Joint People Administrator, expanding my responsibilities across both councils.
- Supported employee lifecycle administration, processing new starters, contractual changes and leavers while maintaining accurate employee records.
- Prepared contracts of employment, contractual amendments and employee correspondence, ensuring documentation was accurate before being issued.
- Carried out Right to Work, DBS, employment reference and Occupational Health checks as part of the recruitment and onboarding process.
- Updated employee records, ensuring information remained accurate, confidential and compliant with GDPR requirements.
- Processed employee changes ahead of payroll deadlines, working closely with Payroll to support accurate and timely salary payments.
- Managed the HR inbox and responded to day-to-day enquiries from managers and employees, providing a professional and timely service.
- Worked closely with colleagues across the People Team to provide reliable, accurate and customer-focused HR administration.
Payroll Assistant (Temporary Assignment) at Nexgen Group (2025-04 – 2025-04)
Provided payroll administration support during a busy payroll period, ensuring employee information was processed accurately, confidentially and within strict deadlines. Worked closely with Payroll, HR and Finance teams to maintain accurate records and support the smooth delivery of payroll services.
- Processed employee payroll information, including timesheets, pay adjustments and payroll records, ensuring accuracy before submission.
- Reviewed payroll data, identifying discrepancies and working with colleagues to resolve issues before payroll processing.
- Updated employee payroll records while maintaining confidentiality and attention to detail.
- Worked collaboratively with Payroll, HR and Finance teams to meet payroll deadlines and support accurate salary payments.
- Handled sensitive employee information in line with company procedures and data protection requirements.
Office Manager & HR Administrator at County Cabs Limited (2023-04 – 2025-02)
Managed the day-to-day operations of a busy office, combining HR administration, recruitment and business support with the coordination of school transport services. Working closely with employees, drivers, schools, parents and Surrey County Council, I ensured business operations ran efficiently while delivering a professional and responsive service.
- Coordinated recruitment for drivers and office staff, arranging interviews, preparing onboarding documentation and completing pre-employment checks.
- Completed Right to Work checks, DBS applications and compliance documentation, ensuring all employment requirements were met before new starters joined the business.
- Maintained employee records, licences and compliance documentation, ensuring confidential information remained accurate and up to date.
- Processed payroll information, recording employee hours, contractual changes and payroll data ahead of payroll deadlines.
- Acted as the first point of contact for HR, operational and customer enquiries, resolving day-to-day issues and providing support to employees, drivers and customers.
- Coordinated school transport services, working closely with schools, parents, drivers and Surrey County Council to manage schedules, respond to changes and resolve issues efficiently.
- Managed office administration, including scheduling, correspondence, document management and maintaining organised filing systems.
- Reviewed administrative processes and introduced practical improvements to support the efficient day-to-day running of the office.
- Built strong working relationships with schools, parents, drivers, colleagues and Surrey County Council, ensuring effective communication and a high standard of customer service.
People & Culture Administrator at ISS Facility Services UK (2023-02 – 2023-11)
Provided administrative support to the People & Culture team across a range of HR activities, including employee lifecycle administration, employee relations, payroll, TUPE and organisational change. Worked closely with managers and employees to ensure HR processes were delivered accurately, professionally and in line with company policies.
- Supported employee lifecycle administration, including processing new starters, contractual changes and leavers while maintaining accurate employee records.
- Prepared contracts of employment, contractual amendments and HR correspondence, ensuring documentation was accurate before being issued.
- Assisted with employee relations administration by preparing documentation, maintaining confidential records and supporting HR colleagues throughout formal processes.
- Provided administrative support during TUPE transfers and organisational change activities, ensuring employee records and contractual documentation were updated accurately.
- Processed employee changes ahead of payroll deadlines, ensuring payroll information remained accurate and submitted on time.
- Responded to HR enquiries from managers and employees, providing professional administrative support and escalating more complex matters where appropriate.
- Worked collaboratively with the People & Culture team to deliver an efficient, accurate and customer-focused HR service.
Apprenticeship Manager at MIT Skills (2016-08 – 2023-02)
- Managed apprenticeship programmes from enrolment through to completion, working closely with employers, learners, tutors and internal teams to ensure programmes were delivered efficiently and in line with ESFA funding requirements.
- Coordinated learner enrolments and onboarding, ensuring all documentation, eligibility checks and apprenticeship agreements were completed accurately before programme commencement.
- Reviewed apprenticeship agreements and learner documentation, checking prior knowledge, skills and behaviours to ensure records were complete, accurate and compliant before programme commencement.
- Supported employers with apprenticeship funding through the Digital Apprenticeship Service (DAS), including funding reservations, account administration and general guidance.
- Registered learners with awarding organisations and End-Point Assessment Organisations, maintaining accurate learner records and coordinating programme milestones to support successful learner progression.
- Maintained accurate learner records throughout the apprenticeship journey, ensuring documentation remained compliant with ESFA funding and audit requirements.
- Monitored learner progress, working closely with assessors to ensure progress reviews were completed within required timescales and providing additional support where needed.
- Coordinated End-Point Assessment (EPA) bookings, liaising with employers, learners, assessors and End-Point Assessment Organisations to ensure assessments were scheduled within required timescales and to support successful programme completion.
- Liaised with employers, learners, tutors, awarding organisations and EPA organisations to resolve queries and provide ongoing support throughout apprenticeship programmes.
- Produced reports and management information to support learner progress, funding compliance and operational performance.
- Built strong working relationships with employers, learners and colleagues, delivering a professional, responsive and customer-focused service.
- Reviewed administrative processes and introduced practical improvements to support the efficient day-to-day running of the office.
- Built strong working relationships with schools, parents, drivers, colleagues and Surrey County Council, ensuring effective communication and a high standard of customer service.
Senior Administrator / Learner Coach at MIT Skills (2016-08 – 2023-02)
Progressed through several roles over more than six years, developing extensive experience in apprenticeship administration, learner support, employer engagement and programme coordination.
- Supported apprenticeship administration across a range of programmes, coordinating learner enrolments, onboarding and programme documentation.
- Maintained learner records, ensuring documentation remained accurate, complete and compliant with funding requirements.
- Supported learners throughout their apprenticeship by responding to enquiries and providing guidance on programme requirements.
- Liaised with employers, tutors and internal teams to coordinate learner reviews, documentation and programme administration.
- Assisted with apprenticeship recruitment, coordinating applications, eligibility checks and onboarding activities.
- Produced reports and monitored learner data to support funding claims, compliance and operational planning.
- Managed competing priorities while maintaining high levels of organisation, accuracy and customer service.
