Zuzia Szymkowicz

Highly motivated and experienced professional with a strong background in customer service, hospitality and social care. Adept at managing front desk operations, enhancing customer experiences and managing shifts. Possess excellent communication skills, a keen eye for detail, and a passion for providing exceptional service.

Demonstrate a proven ability to handle high-pressure environments while maintain a positive and welcoming demeanor. Driven by a desire to improve people's lives and continuously seeking opportunities to learn and grow both personally and professionally.

Receptionist at Oakwood Climbing Centre (2024-01 – Present)

• Manage front desk operations, including check-ins, memberships, and customer information
• Conduct point-of-sale transactions, maintain customer databases, and support marketing efforts
• Provide drinks and hire equipment in the café area, and handle guest enquiries through various channels, ensuring prompt and effective communication

Senior Social Care Worker at Choice Care Group (2022-01 – 2024-12)

• Provide person-centered care for residents with severe mental health conditions, promoting self-confidence and independence
• Manage crises effectively, maintain meticulous documentation, and collaborate with healthcare professionals to ensure comprehensive support and continuity of care

Barista at Bubble CiTea (2021-01 – 2022-12)

• Ensured precise order preparation and hygiene, provided excellent customer service, and managed point-of-sale transactions

Front of House at Gourmet Burger Kitchen (2021-01 – 2021-12)

• Handled reservations, customer complaints, and delivery orders
• Supervised opening/closing procedures and maintained hygiene standards

Crew Trainer at McDonald's (2018-01 – 2021-12)

• Managed customer interactions, transactions, and cleanliness
• Trained new staff and led in the absence of management

MSc in Clinical Psychology and Mental Health – University of Surrey (2025-01)

BSc in Psychology – Royal Holloway University of London (2021-01 – 2024-12)

A Levels in Psychology, Business, Mathematics, Extended Project Qualification – The 6th Form College Farnborough (2018-01 – 2020-12)

GCSEs in Science, Mathematics, English, Art and Design, Business Studies, Spanish, Citizenship, Textiles – Garth Hill College (2013-01 – 2018-12)