Anita Darko
Customer Service Professional with Social Science Background
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About
Motivated and customer-focused professional with a background in Social Science and hands-on experience in customer service, administration, and HR support. Proven ability to handle customer inquiries, resolve complaints efficiently, and maintain high service standards. Skilled in communication, documentation, and multitasking in fast-paced environments.
Proficient in Microsoft Office tools for reporting and data management. Demonstrates strong attention to detail, problem-solving ability, and a proactive approach. Seeking a Customer Service or Call Centre role to contribute to excellent customer experience and organizational success.
Experience
Customer Service Representative - Sweet Petals
(2020-07 - 2020-12)
- Assisted customers with inquiries, orders, and product selection
- Packaged items accurately, ensuring quality and error-free deliveries
- Coordinated order processing and ensured timely delivery to customers
- Resolved customer complaints professionally, maintaining high satisfaction
- Communicated order updates clearly to customers
Assistant Secretary (National Service) - Ghana Highway Authority
(2022-11 - 2023-09)
- Served as front desk executive, handling customer inquiries and directing visitors
- Provided administrative and personal assistant support to department head
- Prepared reports, documents, and official correspondence
- Consistently met deadlines and improved document processing efficiency
- Recognized for handling customer concerns with professionalism and empathy
Personal Assistant (Internship) - Coastal Development Authority
(2021-11 - 2022-01)
- Supported HR operations and maintained schedules
- Assisted with documentation and administrative tasks
- Contributed to customer service and social media engagement
- Improved team coordination by maintaining organized schedules
- Effectively handled customer interactions and inquiries
Sales Assistant (Temporary Role) - Jabali Company Limited
(2022-08 - 2022-11)
- Assisted customers with purchases and ensured smooth transactions
- Managed product restocking and maintained a clean workspace
- Engaged customers in a friendly and professional manner
- Handled 50+ customer interactions daily with accuracy
- Achieved high customer satisfaction through excellent service
- Recognized for strong communication and teamwork
Business Owner / Import Shop Operator - Self-employed
(2024-10)
- Manage daily operations of import and retail business
- Communicate with international suppliers to negotiate pricing and shipments
- Handle customer inquiries, sales, and inventory management
- Built strong supplier relationships and ensured timely product delivery
- Maintained consistent customer satisfaction and repeat business
- Demonstrated strong communication and negotiation skills
Education
Bachelor of Arts - Sociology - University of Cape Coast (2018 - 2022)
High School Diploma - Economics, Elective Mathematics, Financial Accounting, Business Management - Ghana Senior High School, Koforidua (2014 - 2017)
