Bliss Ronald Baidoo

Results-oriented network and security analyst with practical SOC and NOC experience from Universal Merchant Bank. competent in using Sentinel One, Microsoft Defender for Endpoint, Microsoft Sentinel, Azure Portal SIEM, and Wireshark to monitor, identify, and address security incidents across enterprise environments. competent in threat hunting, log analysis, endpoint detection and response (EDR), vulnerability assessment, and network infrastructure management using Cisco switches and routers.

SOC / NOC Analyst - Universal Merchant Bank (UMB) - Accra, Ghana

(2025-12)

• Monitor and triage 50–100 security alerts daily across enterprise systems using Sentinel One EDR and Microsoft Defender for Endpoint, significantly reducing mean time to detect and respond to threats.
• Conduct real-time network monitoring and lead incident response activities across the bank's infrastructure covering 500–1,000 endpoints, ensuring continuous uptime and rapid containment of anomalies.
• Perform endpoint detection and response (EDR) investigations, isolating compromised endpoints and executing structured remediation workflows in Sentinel One across a fleet of 500–1,000 managed devices.
• Developed a Python-based network monitoring tool to assess server availability, connectivity, and exposed network ports.
• Developed an automated email security analysis sandbox to validate email authenticity and assess associated URLs, IP addresses, and indicators of compromise using threat-intelligence platforms such as VirusTotal, URLScan, and AbuseIPDB.

IT Intern - MUG - Accra, Ghana

(2024-06 - 2024-09)

• Provided first-line technical support, resolving hardware, software, and network issues to maximize team productivity.
• Delivered hands-on assistance for team-based IT projects, contributing to timely and successful project delivery.
• Consistently completed assigned tasks ahead of schedule, demonstrating strong time management and commitment to project goals.
• Supported the IT department in managing technology rollouts and ongoing system maintenance activities.

Customer Support - UMB Bank - Accra, Ghana

(2024-06 - 2024-07)

• Championed a customer-first culture within the support team, contributing to higher overall satisfaction levels and improved client retention rates.
• Achieved consistently high customer satisfaction ratings by delivering personalized assistance and demonstrating empathy in every interaction.
• Resolved complex customer inquiries promptly and effectively, reducing wait times and enhancing the overall quality of service.

Bachelor - Information Technology - Methodist University Ghana (2023-01 - 2025-06)

Diploma - Information Technology - Methodist University Ghana (2021-01 - 2022-06)