Frank Buxton

Accomplished Network Operations Centre Manager with a proven record in team leadership and performance evaluation. Expert in operational reporting and incident management, ensuring adherence to KPIs. Recognized for exceptional communication skills and adaptability, driving high-quality service delivery in fast-paced environments.

Network Operations Centre Manager (NOC) Passive/Power Department - M-P Infrastructure - Accra

(2017-01 - 2023-12)

• Lead the NOC administration team, manage their shift duties and ensure proper performance with the directions of the Operations Manager
• Send daily, weekly, and monthly outage reports and operational reports
• Ensure the operations and network KPIs are met with the highest quality and standards
• Ensure quick periodic updates to partners upon an alarm occurrence (MTN, AirtelTigo, etc.)
• Ensure escalation procedures are strictly adhered to
• Plan and perform on-job training whenever required
• Perform any additional responsibilities as and when needed by the Department
• Responsible for the Security, Confidentiality & Integrity, of all information assets within my responsibilities in accordance with the Company's Information Security Policies
• Monthly assessment of all NOC and field staff

Team Leader - M-P Infrastructure - Accra

(2014-03 - 2016-12)

Acting Team Leader - M-P Infrastructure - Accra

(2014-01 - 2014-03)

NOC Technician - M-P Infrastructure - Accra

(2013-06 - 2014-01)

Network Operations Center Engineer (NOC) - Reime Ghana Limited - Accra

(2012-02 - 2012-08)

• Creating and updating/managing trouble tickets for any detected problem
• Providing escalation and notification of minor, critical, and major incidents/outages
• Monitor alarms and performance information on a 24x7 basis
• Managing technical escalation to ensure fault are rectified within agreed SLAs
• Performing escalation and notification to keep management informed during system outages

National Service - Growth ICCES Vocational Training Centre - Accra

(2010-10 - 2011-08)

• Assist in teaching

Internship - B. Appah Electricals Limited - Accra

(2008-07 - 2009-08)

Assist with and trained in Electrical Installations at various Project Sites

• University of Ghana (Accra) - Construction and completion of 4no. four Storey students Hostels Complex
• Golden Tulip Hotel (Accra) - Electrical wiring and repair works
• Movenpic Hotel (Accra) - Electrical wiring and repair works
• CADS/ Multi-Storey office complex (Tullow Ghana, Accra) - Electrical wiring and repair works

HND - Electrical/Electronic Engineering - Takoradi Polytechnic (2007 - 2010)