Cecilia Aidoo

I have gain a good experience in Banking, Tellering and Banking Operational activities coupled with high level of customer service. I am hardworking, trustworthy, goal and result oriented person with excellent interpersonal and communication skills, I am able to adapts quickly to new environment and a ble to apply my knowledge effectively. I am also a good team player, who ha s the ability to make excellent impact in any organization.

I have over the ye ars equipped myself for new career challenges.

CUSTOMER SERVICE OFFICER - UPPER MANYA KRO RURAL BANK

(2018-09)

• Received and processed bio-data details and credit request of clients accurately in system, enabling loan officers to do business appraisal.
• Assisted customers with relevant information to their loan applications and various stages of authorization.
• Taking and vetting loan Applications and verifying all relevant information.
• Preparing and Printing loan contracts forms.
• Taking and processing new Account opening Applications.
• Assist resolved customer complaints and agitations appropriately.
• Created a highly effective organizational filling system with quick and thorough indexing; resulting in easy access to data and critical customer information.
• Undertaking other administrative duties tasks assigned.
• Checking customer's balances and printing statement.

CASHIER/TELLER - KOFORIDUA AGENCY

(2013-01 - 2018)

I am part of the team that contributed to the attainment of the highest profit in 2019 within the Upper Manya Kro Rural Bank.

• Managed close relationship with customers to deliver world class customer service and total customer delight.
• Promoted the bank's product through customer interaction.
• Accurately posted into customers' accounts.
• Funds Transfer – Money Gram, Western Union and Apex link transfers.

BACK OFFICE OFFICER: ASOKORE AGENCY - UPPER MANYA KRO RURAL BANK

(2010-12 - 2013)

• Keyed in vouchers
• Keyed salaries of customers into the system
• Performed General back office duties.

ACCOUNTS ASSISTANT-NATIONAL SERVICE - MINISTRY OF ROADS AND HIGHWAYS DEPARTMENT OF URBAN ROADS - National Service

(2008-09 - 2009)

• Completed Payment Vouchers
• Assisted the Accountant to Prepare and Process the Annual Returns
• Handled Registered Transactions Including Ledgers Account, Cash Book
• Reviewed Invoices to verify payment.

ACCOUNT OFFICER - METHODIST UNIVERSITY COLLEGE

(2007-06 - 2007-08)

• Assigned with the responsibility of writing payment vouchers
• Filled Payment Vouchers After Payment
• Kept Payment Vouchers Register
• Compiled withholding tax returns
• Monitored and passed journals for creditors and staff rented premises
• Kept and Monitored Staff medical records

MBA - Human Resource Management - University of Cape Coast (2018 - 2020)

B-Com - Accounting and Finance - University of Cape Coast (2011 - 2014)

HND Certificate - Accountancy - Ho Polytechnic - Ho, Ghana (2005 - 2008)

SSSCE Certificate - Business Accounting - Swedru School of Business - Swedru, Ghana (2001 - 2004)