Edjene Manyoh
Account Specialist, Sales Support Operation, Lead
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About
An experienced professional with +7 years of experience supporting Order Management Specialist, SAP SD modules in manufacturing and chemical environments. Expert at streamlining order processing, enhancing customer satisfaction, and optimizing supply chain operations. Possess foundational skills as an Entry-Level Data Analyst, with a keen ability to interpret data trends, support decision-making, and contribute to data-driven strategies.
Experience
Account Specialist, Sales Support Operation, Lead - Evonik
(2023-04)
- Efficiently manage and process customer orders, ensuring accuracy and timely delivery of animal nutrition products.
- Maintain SAP Master Data (materials replenishment, Customers, BOMs).
- Partner with production planners, and supply chain to prevent material shortages.
- Execute and troubleshoot SAP sales orders, deliveries, and ATP checks.
- Serve as sales support for order management and production coordination.
Monitoring Specialist (French Canadian) - EMERSON TECHNOLOGIES
(2016-04 - 2023-01)
- Monitored daily operations of +50 commercial/industrial refrigeration units, ensuring all temperature setpoints and pressure controls remain within strict parameters.
- Investigated and resolved customer complaints, and monitoring issues.
- Analyze continuous data logs from centralized control systems to proactively identify issues before system failure.
- I provided guidance and resolution regarding customers updates and inquiries.
- I troubleshooted and provided technical support to on-site managers (Technical Dispatch).
Education
Bachelor of Science - Business Administration - Mercer University (2011-12)
