Jacob Osei Tutu

I am a highly motivated individual, focused, proactive with strong operations, administration and management skills, well organized and goal oriented with a clear and concise vision of future objectives. Having the capacity to manage daily business operations, supervise and inspire staff to do their best and to create new and more efficient operating procedures. I enjoy overcoming challenging and I have interest in making organizations successful.

Group Manager - Jmenz Global Limited

(2021-01)

• Responsible for the day-to-day operations and administration of the Company
• In charge of staff management, staff recruitment, performance
• Established a positive relationship with key resource groups in the community
• Responsible for business transactions, recording and hiring of staff
• Acted as an advisor on all operation matters

General Manager - Diagnostic Centre Limited

(2018-01 - 2021-01)

• Responsible for the day-to-day operations, management, administration of the Company, addressed issues affecting operations in a timely, effective and efficient manner
• Coordinated activities in the various business units within the company to ensure operational resilience and to provide the right leadership
• Managed and maintained the relationship of the company with other institutional businesses, customers and staff in general
• Developed policies and programmes suitable for the effective operation of the company, implemented systems and processes to improve operational efficiency and reduced costs of business operation
• Responsible for the commercial performance of the business by implementing the companies projects and programs and ensuring budgeted targets are met
• Provided effective leadership and guidance for total resource mobilization for the promotion of the company's business
• Responsible for revenue generation and sales operations within the company by managing the marketing function of the company and sales department
• Identified and implemented opportunities to improve the client's experience
• In charge of staff management, staff recruitment, performance, monitoring and appraisals, training and staff development programmes
• Worked with the board to define the strategic corporate goals and budget of the company and oversee the implementation of these goals
• Complied with all lawful and reasonable directions of the board, the regulations, and any other rules and regulations and policies issued by the company
• Responsible for the promotion, development and business expansion and the interest and reputation of the company and enhance its value
• Responsible for the strategic operation of the company and the strategic direction of the overall supervision of Diagnostic Centre Limited
• Co-ordinated and worked with company's auditors to ensure compliance with critical regulatory laws and bodies in Ghana

Vice President, / Director of Operations - Sanford World Clinics-Ghana - Ghana

(2014-01 - 2018-01)

• Led and supervised the strategic direction of various healthcare initiatives in the regions in Ghana
• Expanded healthcare access to seven regions of Ghana by setting up health care facilities
• Contributed significantly to the development and implementation of SWC strategic plans
• Involvement business initiatives to run the operations of the company
• Responsible for the day today operation and management of all healthcare facilities in Ghana
• Responsible for general oversight and operations of hubs and reports to the President in a weekly basis
• Responsible for all the administrative duties of the company; such as staffing, facilities maintenance, telecommunications, purchasing, procurement and stores
• Ensured operational resilience in processes across all the sites
• Ensured effective supervision and efficient management of budget development and implementation
• Responsible for budget approval and signing of various company's check for payment and other
• Responsible for cost containment, control cost increases through effective budgeting process, monitoring, reconciliation and controls
• Responsible for the overall leadership of all of Ghana operations across sites in Western, Central, Greater, Ashanti, Volta and Northern Regions of Ghana
• Ensured the existence of philosophy, goals and objectives for each initiative and that they are consistent with the overall mission, values and strategic plan of Sanford World Clinics-Ghana
• Responsible for leading the organization, in a manner that supports and guides the organization's mission, as defined by the board of trustees
• Accountable to ensure Sanford World Clinics-Ghana's corporate goals and objectives are reviewed annually
• Team building and to prepare annual operating and capital budgets and review budget performance for each hub initiative
• Reviewed personnel practices within areas of responsibility that are consistent with Sanford World Clinics expectations and policy
• Reviewed and evaluated tools and techniques and monitored completion of evaluations on a timely basis
• Supervised Heads of the various operational units; Directors including Networks of operations, IT Construction Finance, HR, Procurement and Clinical, Implementation, Programs
• Communication link between US Executive Management and Ghana Executive Management
• Communicated with president and other executive management on daily basis
• Promoted cooperation and/or collaboration and encourages positive interactions with individuals, agencies and/or institutions
• Established a positive relationship with key resource groups in the community such as key regional directors, district directors, community officials, and all other individuals

Lecturer - Principal University College/ Cambridge Program

(2011-01 - 2014-01)

• Taught Cambridge programs, degree and MBA Students in Marketing, Strategic marketing management, Administration theory, Customer Service & Operations Management, human resources management
• Responsible for carrying out teaching and research duties
• Development of learning materials, preparing schemes of work and maintaining records to monitor student progress
• Responsible for academic and student counseling
• Responsible for managers and professional class, quality education and project supervision
• Ensured quality tuition, invigilation and marking examinations

Marketing Manager - Yes Natural Mineral Water

(2012-01 - 2013-01)

• Ran the entire day-today operation of the organization
• Responsible for the sales team
• Brand management and marketing activities
• Responsible for promotion of Company's services and products
• Responsible for business transactions, recording and hiring of staff
• Acted as an advisor on all operation matters
• Led and coordinated the overall operational and marketing activities
• Prepared and presented reports on area to show volumes, activity and structure
• Hired contract staff, sales staff, drivers and worked with various vendors
• Negotiated contracts with vendors and distributors to manage product distribution and established just in time distribution channels
• In charge of total customer satisfaction and service to clients, brand development and management
• Responsible for marketing and sales program of the company by identifying opportunities for the business and created distribution outlets

Marketing Manager - Global Business Technology Limited

(2009-01 - 2011-01)

• Responsible for the entire marketing and sales operation of the business
• Established ongoing contact with various business entities
• Responsible for business, marketing and sales activities of the company
• Established direct customer contact, an effective, ongoing business relationship with small and medium businesses
• Identified opportunities, provided solutions for each individual clients
• Delivered and coordinated customer presentations and demonstrations
• Responsible for quality services provided to all customers by marketing staffs
• Promoted the products of the company in Accra
• Conducted market research and analysis to gather market information

Customer Service/Administrative Manager - Qualcomm Inc - USA

(2007-01 - 2009-01)

• Managed and expanded the primary business relationships in San Diego
• Responsible for customer service and improving service to clients
• Responsible for the administration and operation of department
• Supervised and led team of customer service representatives
• Maintained an awareness of company's current and future technology products and services
• Developed a customer service policy and procedure for the organization
• Established relationships with customers that resulted in an increase sales
• Increased revenue by prospecting for new opportunities and clients
• Provided outstanding and excellent customer service to clients
• Responsible for customer service training and development
• Provided leadership to team members to achieves the desired sales results

Operation Shift Supervisor - CVS Corporation - USA

(2004-01 - 2006-01)

• Responsible for providing day-to-day oversight of business and teams
• Worked effectively with store management and store crews
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Master's Degree - Business Administration - National University (2007-01 - 2007-01)

Bachelor of Science - Business Administration-Marketing - University of Ghana, Legon (2001-01 - 2001-01)