Jicel Berino

Focused and hardworking hospitality professional with experience in restaurant management, staff supervision, customer service, inventory control, administration, and cash handling. Able to remain composed under pressure, manage multiple priorities, resolve problems effectively, and maintain high service standards. Committed to teamwork, professionalism, and delivering a positive customer experience.

Restaurant Manager - Santoku Restaurant - Accra, Ghana

(2022-05)

• Staff Management: Supervise and train staff to ensure excellent customer service.
• Inventory Management: Control inventory, manage supplies, and minimize waste.
• Menu Planning: Develop and implement menus, promotions, and specials to support sales.
• Customer Relations: Build strong customer relationships, handle complaints, and ensure satisfaction.
• Service Standards: Maintain high service standards and a positive customer experience.
• Team Motivation: Motivate and support staff to deliver excellent service.
• Conflict Resolution: Resolve conflicts between staff members or customers professionally.
• Time Management: Multitask, prioritize responsibilities, and manage time effectively.
• Communication: Communicate effectively with staff, customers, and suppliers.
• Problem-Solving: Apply critical thinking to address operational issues and make informed decisions.

General Cashier / Supervisor - D Avenue Boutique Hotel 7 - North Legon, Accra, Ghana

(2021-10 - 2022-04)

• Performed routine accounting duties and supported timely payment of invoices.
• Processed payments for goods and services and maintained accounts payable records.
• Set performance goals and deadlines in line with company plans.
• Organized workflow and ensured employees understood their duties and delegated tasks.
• Monitored employee productivity and provided constructive feedback and coaching.

Admin Officer - E.C. Sadia Construction Corporation - Quezon City, Philippines

(2020-07 - 2021-08)

• Provided administrative and clerical support for daily company operations.
• Answered phone inquiries and handled complaints in a courteous, professional manner.
• Monitored office supplies and coordinated with vendors to maintain adequate stock levels.
• Maintained confidentiality and security of files and filing systems.
• Coordinated schedules, meetings, memos, reports, and internal company communications.

Receptionist - Resorts World Manila - Pasay City, Philippines

(2019-05 - 2019-12)

• Greeted guests and ensured they received friendly and helpful assistance.
• Handled guest complaints, inquiries, and requests professionally.
• Provided detailed information on menus and supported multiple front-of-house duties.

On-the-Job Training - Cruise Ship – M.V. Costa neoRomantica - Taiwan – Japan

(2018-02 - 2019-03)

• Completed an international learning and actualization program covering cruise operations, interaction with cruise officers and crew, ship facilities, and demonstrations by galley, restaurant, and housekeeping teams.

Bachelor of Science - Travel Management - Our Lady of Fatima University – Quezon City Campus (2015 - 2019)