Manager, IT Operations - Mobile Money Limited (subsidiary of Scancom / MTN) - Accra, Ghana
(2023-01)
- Own IT operations and platform stability for Ghana's largest mobile money platform, serving 10M+ users — including vendor SLA governance, performance oversight, and escalation management across infrastructure and application layers.
- Led ISO 27001 certification for MFS platforms, embedding ongoing monitoring, control review, and audit readiness into daily operations to strengthen the cybersecurity and compliance posture.
- Directed cross-functional teams delivering platform upgrades and scalability projects (including EWP platform migration and version upgrades), ensuring regulatory alignment and service continuity for 5M+ monthly transactions.
- Established disaster recovery setup for the SAS AML-SFM platform, improving resilience and recovery readiness for a business-critical compliance system.
Manager, MFS & VAS Operations - Airtel Ghana Limited (operating as AirtelTigo) - Accra, Ghana
(2018-02 - 2022-12)
- Led IT operations for AirtelTigo's Value-Added Services and Mobile Financial Services estate serving 5M+ customers, owning vendor SLAs, platform upgrades, and scalability projects.
- Directed ISO 27001 certification and ongoing security/compliance monitoring for MFS platforms.
- Provided project management for VAS and MFS initiatives, including E-levy Tax integration (2022) and prefunded settlement models with partner banks (Ecobank, First Atlantic, Fidelity, ABSA) — coordinating multi-stakeholder delivery and regulatory sign-off.
- Implemented wallet dormancy automation and float management controls, and delivered SMS Firewall and P2P filtering capability to reduce operational risk and improve service integrity monitoring.
Product Funnel Engineer (Assistant Manager) - Airtel Ghana Limited - Accra, Ghana
(2013-06 - 2018-06)
- Owned performance oversight and reporting for IN network elements (SDP, CCN, AIR/AF, VS, EMA, EMM) and VAS systems (SMSC, USSDGW, IVR, SADM), tracking node health, capacity, and service performance.
- Led change management for all Network Services including IN/VAS platforms, ensuring first-time-right (FTR) delivery and minimal service disruption.
- Managed vendor governance and led expansion/upgrade projects for IN/VAS network elements, including geo-redundancy implementation for IN nodes and services.
Multimedia & Messaging Engineer (Level 2) - Scancom Ghana Limited (operating as MTN) - Accra, Ghana
(2009-10 - 2013-06)
- Provided service support and node administration for SMS/USSD VAS platforms (SMSC-dBILL, USSD, CRBT, MOSE, Bulk SMS), including SMPP account creation and management.
- Built and maintained automated performance reporting on VAS node health.
- Designed and deployed a VAS Health-Check platform (PHP, MySQL, Linux shell scripting) that automated system health checks across all VAS nodes and distributed scheduled service-health reports — an early proactive monitoring and alerting capability.
Programmer, Facilitator, and National Service Personnel (Systems Analyst/Programmer & Teaching Assistant) - University of Cape Coast - Cape Coast, Ghana
(2007-09 - 2009-09)
- Application development, reporting, and academic support roles.
