John Arthur

Fintech Operations leader with 12+ years of experience ensuring platform stability, service performance, and operational resilience for mission-critical mobile financial services (MFS) platforms in Ghana with one being the largest in Ghana. Proven track record enforcing SLA governance, vendor and node performance monitoring, ISO 27001-certified security operations, and cross-functional incident response for platforms serving 10M+ users and 5M+ monthly transactions. Skilled at translating technical performance signals into business impact, regulatory alignment, and continuous service improvement.

Manager, IT Operations - Mobile Money Limited (subsidiary of Scancom / MTN) - Accra, Ghana

(2023-01)

• Own IT operations and platform stability for Ghana's largest mobile money platform, serving 10M+ users — including vendor SLA governance, performance oversight, and escalation management across infrastructure and application layers.
• Led ISO 27001 certification for MFS platforms, embedding ongoing monitoring, control review, and audit readiness into daily operations to strengthen the cybersecurity and compliance posture.
• Directed cross-functional teams delivering platform upgrades and scalability projects (including EWP platform migration and version upgrades), ensuring regulatory alignment and service continuity for 5M+ monthly transactions.
• Established disaster recovery setup for the SAS AML-SFM platform, improving resilience and recovery readiness for a business-critical compliance system.

Manager, MFS & VAS Operations - Airtel Ghana Limited (operating as AirtelTigo) - Accra, Ghana

(2018-02 - 2022-12)

• Led IT operations for AirtelTigo's Value-Added Services and Mobile Financial Services estate serving 5M+ customers, owning vendor SLAs, platform upgrades, and scalability projects.
• Directed ISO 27001 certification and ongoing security/compliance monitoring for MFS platforms.
• Provided project management for VAS and MFS initiatives, including E-levy Tax integration (2022) and prefunded settlement models with partner banks (Ecobank, First Atlantic, Fidelity, ABSA) — coordinating multi-stakeholder delivery and regulatory sign-off.
• Implemented wallet dormancy automation and float management controls, and delivered SMS Firewall and P2P filtering capability to reduce operational risk and improve service integrity monitoring.

Product Funnel Engineer (Assistant Manager) - Airtel Ghana Limited - Accra, Ghana

(2013-06 - 2018-06)

• Owned performance oversight and reporting for IN network elements (SDP, CCN, AIR/AF, VS, EMA, EMM) and VAS systems (SMSC, USSDGW, IVR, SADM), tracking node health, capacity, and service performance.
• Led change management for all Network Services including IN/VAS platforms, ensuring first-time-right (FTR) delivery and minimal service disruption.
• Managed vendor governance and led expansion/upgrade projects for IN/VAS network elements, including geo-redundancy implementation for IN nodes and services.

Multimedia & Messaging Engineer (Level 2) - Scancom Ghana Limited (operating as MTN) - Accra, Ghana

(2009-10 - 2013-06)

• Provided service support and node administration for SMS/USSD VAS platforms (SMSC-dBILL, USSD, CRBT, MOSE, Bulk SMS), including SMPP account creation and management.
• Built and maintained automated performance reporting on VAS node health.
• Designed and deployed a VAS Health-Check platform (PHP, MySQL, Linux shell scripting) that automated system health checks across all VAS nodes and distributed scheduled service-health reports — an early proactive monitoring and alerting capability.

Programmer, Facilitator, and National Service Personnel (Systems Analyst/Programmer & Teaching Assistant) - University of Cape Coast - Cape Coast, Ghana

(2007-09 - 2009-09)

• Application development, reporting, and academic support roles.

B.Sc. - Information Technology - University of Cape Coast (2003 - 2007)

Diploma - Network Design and Administration - NCR (2004 - 2004)

Certificate - C# Programming - AITI-KACE (2005 - 2005)