Mark Gaskin
Hospitality General Manager
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About
Results-driven Hospitality General Manager with extensive international experience leading branded hotels, luxury resorts, and multi-site operations. Proven track record of delivering revenue growth, improving GOP performance, and elevating guest satisfaction. Strong commercial acumen with expertise in P&L management, operational excellence, and building high-performing teams.
Experience
General Manager - Mercure Wetherby/ Bradford Hotels - UK
(2022-01 - 2025-01)
- Increased revenue by 10%+ through ADR optimisation and commercial strategy
- Improved guest satisfaction from 68% to 92%
- Elevated TripAdvisor ranking from #36 to Top 20
- Delivered 11% profit growth via cost control and revenue growth
- Secured £1M+ corporate contract
- Built high-performing leadership team
General Manager - Best Western / Soho Restaurant & Luna Nightclub
(2019-01 - 2021-01)
Managed multi-revenue business exceeding GHS 18M turnover
- Increased revenues with better ADR & new contracts
- Implemented COVID-19 standards ensuring continuity
- Introduced management trainee programme
- Improved operational efficiency and cost control
Operations Manager / Relief GM - De Vere / PH Hotels - UK
(2016-01 - 2019-01)
Oversaw multiple UK properties (120–200+ rooms)
- Restructured leadership teams across sites
- Prepared hotels for sale improving asset value
- Improved service standards and efficiency
Deputy General Manager - Hilton Swindon
(2015-01 - 2016-01)
Supported £5M+ turnover property
- Improved forecasting and cost control
- Enhanced productivity and compliance
- Developed future leaders
F&B Consultant - The BodyHoliday Le Sport
(2014-01 - 2015-01)
Managed multi-outlet 5-star resort operations
- Improved guest satisfaction
- Introduced new F&B concepts
Food & Beverage Manager - Golden Tulip Hotel & Casino
(2012-01 - 2014-01)
Managed 238-room hotel with 150+ staff. Oversaw $5.5M revenue operation. Led $2.2M catering business.
- Delivered cost control and refurbishment projects
- Conducted training for other F&B Managers within the African Group
Education
BS - Hospitality Management
