Mark Gaskin

Results-driven Hospitality General Manager with extensive international experience leading branded hotels, luxury resorts, and multi-site operations. Proven track record of delivering revenue growth, improving GOP performance, and elevating guest satisfaction. Strong commercial acumen with expertise in P&L management, operational excellence, and building high-performing teams.

General Manager - Mercure Wetherby/ Bradford Hotels - UK

(2022-01 - 2025-01)

• Increased revenue by 10%+ through ADR optimisation and commercial strategy
• Improved guest satisfaction from 68% to 92%
• Elevated TripAdvisor ranking from #36 to Top 20
• Delivered 11% profit growth via cost control and revenue growth
• Secured £1M+ corporate contract
• Built high-performing leadership team

General Manager - Best Western / Soho Restaurant & Luna Nightclub

(2019-01 - 2021-01)

Managed multi-revenue business exceeding GHS 18M turnover

• Increased revenues with better ADR & new contracts
• Implemented COVID-19 standards ensuring continuity
• Introduced management trainee programme
• Improved operational efficiency and cost control

Operations Manager / Relief GM - De Vere / PH Hotels - UK

(2016-01 - 2019-01)

Oversaw multiple UK properties (120–200+ rooms)

• Restructured leadership teams across sites
• Prepared hotels for sale improving asset value
• Improved service standards and efficiency

Deputy General Manager - Hilton Swindon

(2015-01 - 2016-01)

Supported £5M+ turnover property

• Improved forecasting and cost control
• Enhanced productivity and compliance
• Developed future leaders

F&B Consultant - The BodyHoliday Le Sport

(2014-01 - 2015-01)

Managed multi-outlet 5-star resort operations

• Improved guest satisfaction
• Introduced new F&B concepts

Food & Beverage Manager - Golden Tulip Hotel & Casino

(2012-01 - 2014-01)

Managed 238-room hotel with 150+ staff. Oversaw $5.5M revenue operation. Led $2.2M catering business.

• Delivered cost control and refurbishment projects
• Conducted training for other F&B Managers within the African Group

BS - Hospitality Management