Maya Sterne

A hard working, reliable and trustworthy individual. I am organised, friendly and calm, with experience of working on a till, pricing goods and providing excellent customer service in a helpful and friendly manner. I am currently volunteering as a sales and stock assistant at the British Heart Foundation in Bishop's Stortford.

I worked at Conewood Manor Home as work experience and Sue Ryder as a volunteer, both of which were in Bishop's Stortford. I have picked up a wide range of skills from these potions including: excellent communication skills, customer service skills, time management, interpersonal skills, but most specifically, my dedication to going above and beyond for any job. I am committed to learning any new skills for this role.

In university, I educated myself on how to use various types of CAD software in my free time including: Adobe Photoshop, SketchUp, Escape etc. As a result, I became a self motivated and quick leaner for technological work.

Volunteer Sales & Stock Assistant - British Heart Foundation - Bishop's Stortford

(2024)

• Providing friendly and attentive customer service and an enhanced customer experience.
• Adapted quickly to different roles.
• Maintained an in-depth knowledge of stock.
• Operated the till and processed payments.
• Sorting out donations including Gift Aid.
• Streamlined stock processing.
• Conducted quality control checks.
• Organised backroom storage.
• Produced and enhanced high-quality product images for specialist inventory (e.g., fashion items and collectibles) directly contributing to increased click-through rates on Shopify and eBay.
• Managed diverse payment methods.
• Maintained a clean and organised checkout area Using a clothing steamer.
• Assisted with floor merchandising and stock replenishment.
• Streamlined replenishment processes.
• Complied with health and safety regulations, including manual handling and keeping aisles clear of hazards.

Volunteer Sales & Stock Assistant - Sue Ryder Charity - Bishop's Stortford

(2022-08 - 2022-09)

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Complied with health and safety regulations, including manual handling and keeping aisles clear of hazards.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Maintained knowledge of products and features to provide recommendations to customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Updated product labelling and pricing to reflect discounts and offers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Worked energetically to maintain efficient operations during peak trading hours.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Maintained high standards store presentation and hygiene through cleaning.

Volunteer Care Assistant - Conewood Manor Nursing Home - Bishop's Stortford

(2019-06 - 2019-06)

• Used communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Assisted with mealtime, feeding and support.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Adapted to service users' needs and requests to maintain personalised care.

Certificate of Higher Education - Norwich University of the Arts (2022-10 - 2024-06)