Monica Albrecht

Marketing professional with practical experience in customer service, financial services, KYC documentation, records management and internal audit support. Experienced in client communication, documentation review, data entry, financial records and assist in report preparation. Strong attention to detail, organisation and communication skills, with a growing interest in customer experience, operations, compliance and corporate services.

INTERNAL AUDITOR - NATIONAL SERVICE PERSONNEL - La Dade-Kotopon Municipal Assembly (LaDMA)

(2025-12 - 2026-09)

• Inspected goods and materials received by the Assembly and verified waybills and supporting records.
• Reviewed and audited revenue collectors’ books and records.
• Assisted in preparing quarterly reports covering revenue and expenditure management, stores, fuel, sanitation and waste management.
• Conducted inspections of Assembly projects, including road repairs, street lighting, weeding and desilting projects.
• Reviewed financial and operational records to identify discrepancies and documentation issues.
• Supported the Internal Audit Unit in monitoring compliance with established procedures and internal controls.

CUSTOMER SERVICE REPRESENTATIVE (INTERN) - Fincap Securities Ltd

(2024-08 - 2024-09)

• Assisted clients with account inquiries, KYC documentation, and onboarding processes.
• Managed client communication through phone and email while providing timely and professional responses.
• Supported the social media team with customer engagement and brand communication.
• Maintained accurate client records and supported compliance with company procedures.

Bachelor of Science - Marketing - University of Professional Studies,Accra (2021 - 2025)