Comfort Amissah

I am a dedicated and detail-oriented professional with a background in B.A Sociology and Information Studies (Second Class Honors; Upper Division). Strong experience in Client Relations, Records Managements and Administrative roles. Proven ability to work effectively in team environments and provide excellent patient support.

Client Relations | National Service Personnel - Phoenix Health Insurance

(2025-11 - 2026-09)

• Assisted new and returning clients with registration and records updates
• Provided customer service by answering inquiries, resolving complaints, and ensuring a positive client experience.
• Processing of refunds.
• Printing Clients Identification Cards.
• Ensuring submitted lists are delivered promptly.
• Building strong client relationships through empathetic service.

Claims Department | Intern - Phoenix Health Insurance

(2024-02 - 2024-04)

• Supported claims adjustments and proper documentation.
• Managed data entry and policy records.
• Improved claims processing efficiency through teamwork.

Receptionists - Phoenix Health Insurance

(2024-08 - 2024-09)

• Welcomed clients and managed front desk operations warmly and professionally.
• Directed calls and enquiries to appropriate departments.
• Provided administrative support across departments.

Claims Department | Intern - Phoenix Health Insurance

(2025-03 - 2025-05)

• Entered claims accurately into the system.
• Provided support in policy documentation and customer service
• Assited in processing claims adjustment and advice.

Administration and Production Support - Emma fresh Soap Factory

(2020-09 - 2021-03)

• Assisted in production, packaging and inventory management.
• Maintained accurate records and supported smooth workflow.

B.A - Sociology and Information Studies - University of Ghana (2022 - 2025)

Microsoft Class - NIIT (2021-04 - 2021-09)

West Africa Senior School Certificate Examination - Akim Asafo Senior High School (2017 - 2020)