Nally Duah

Organized and customer-focused professional with experience in administrative support and customer service. Proven ability to manage inquiries, maintain accurate records, and coordinate tasks effectively. Possesses strong communication, problem-solving, and organizational skills, honed through roles in benefits administration and educational support. Eager to leverage administrative and customer-facing expertise to enhance operational efficiency and customer satisfaction at Simera.

Benefits Officer - Social Security and National Insurance Trust (SSNIT)

(2025-11)

• Administered pension, survivor, invalidity, and other benefit claims, ensuring adherence to organisational policies.
• Participated in SSNIT staff outreach and educational programmes within workplaces.
• Managed office supplies and contributed to general office administration.

Internship - Esreso D/A School

(2024-09 - 2024-11)

• Assisted in the planning and delivery of educational sessions for local children.
• Supported teaching activities and aided in the preparation of learning materials.
• Cultivated interpersonal and leadership capabilities through community engagement initiatives.

Volunteer - Esreso Community Project

(2020-01 - 2022-12)

• Contributed to site cleaning and preparation activities prior to and during construction phases.
• Provided support to skilled workers by undertaking basic labour tasks as directed.
• Organised community members for communal labour to advance the project's objectives.
• Solicited donations from local businesses to fund support for needy students.

Administrative Intern - Suame Education Office

(2023-06 - 2023-08)

• Facilitated the preparation and organisation of official documents and reports.
• Supported the coordination of teacher training sessions and educational workshops.
• Acquired insights into educational administration and effective team collaboration.

Bachelor of Arts - Education with Information Studies - University of Ghana, Legon (2022-01 - 2025-09)

Senior High School - General Arts - Yaa Asantewaa Girls' Senior High School (2018-11 - 2021-10)

Basic Education - Kensington Trust School (2011 - 2018)