AI & Robotics Coach at The Makersplace (2024-12 – Present)
Volunteer AI & Robotics Coach focused on expanding STEM access for underserved youth and kids
- Led organizing, coaching, and tech support roles at major events including ENJOY AI African Open 2025, AI for Good Youth Challenge Ghana 2025, and UN Girls in ICT Day 2025
- Mentor local youth in digital inclusion, AI, and electronics
Sales & Technical Support Lead at Samsung Electronics West Africa (2018-12 – Present)
Provides sales & after-sales (B2B & B2C) technical support for Samsung consumer electronics products & SAC /DVM units in installation, commissioning, troubleshooting, repairs and Technician-onsite trainings.
- Manages spare part operations, 3PL agency operations and vendor contract renewals (SLA, MOA SOE)
- Provides new model/product-lunch technical trainings
- Provides technical support to Samsung service partners in Ghana and neighboring countries
- Supports escalation of unresolved technical and systems issues for support
- Manage and audits all service operations
- Prepares weekly forecast of service parts purchase orders
- Manages data on the Samsung Global service portal network (GSPN)
- Prepares weekly report on performance of partners SVCs
- Visits partner service centers for supervision and reporting weekly
- Developed, activities to maintain specified quality standards in achieving departmental goals
- Completed all projects, directives and plans as directed by SVC Manager that yielded optimum KPI targets
Electrical & IT Technician at Telebuoy Engineering Company (2017-02 – 2018-12)
- Installed security system units
- Performed general electromechanical repairs on systems and equipment, ensuring adherence to code requirements
- Supervised and performed repairs/preventive maintenance on process plant electrical and ac
- Performed quality control according to Standard Processes
- Committed to Occupational Health and Safety standards and ensured safe Work system, statutory requirements and responsibilities
- Supervised & Managed six mega state ofthe art installation projects
- Improved efforts to reduce installation & service time lines by streamlining the operation process, swift team response and customer satisfaction KPIs
Maintenance Technician (Part - Time) at Techclinic Engineering Company (2015-02 – 2017-10)
- Maintained tools, order and track inventory for repairs, document equipment repairs, adhere to daily work plan, and communicate daily with the Lead Engineer
- Complied with departmental policy for the safe storage, usage and disposal of hazardous materials. Maintains a clean and safe work space
- Oversee Calibration and functional checks of all types of smart instruments
- Performed a wide variety of functions such as installation, maintenance, and repairs
- Lead team members in the active pursuit and achievement of maintenance and productive targets
Technical Engineer at Volta River Authority (VRA) (2014-06 – 2015-02)
- Worked with engineers to monitor, operate and adjust facility equipment and powerplant machinery and ongoing major inspections in Kpong GS and Akuse Township
- Monitored emergency power units during emergency operations
- Responded to trouble calls in the facilities
- Monitored off-site properties and notified appropriate staff and/or contractors to handle problems or concerns
- Carried out control room monitoring, data reading and analysis of Plant Units and Auxiliary Equipment
- Utilized the computerized building automation system as appropriate tool to resolve issues
- Interfaced with maintenance, measurement and instrumentation team to resolve technical operational issues
Teacher (National Service) at Adjena Senior Tech/School, E/R (2013-10 – 2014-08)
- Performed maintenance (corrective, preventive and scheduled preventive) on all electrical systems. etc
- Supervised and assisted students during laboratory practical (Basic electrical circuit analysis)
- Ensured that schemes of work are followed to enable the development of high standards of teaching and learning with regard to different abilities
